Field Service Tech II - Lake Charles, LA

IGT delivers thrilling, responsible, and unforgettable gaming experiences—from the casino floor to mobile screens—powered by world-class content, technical and commercial capabilities, and a culture of collaboration, accountability, and ownership. With over 6,000 employees across 30+ countries and products in more than 100 jurisdictions, we operate at scale while staying closely connected to the customers we serve.

Responsibilities

• Maintain and service IGT equipment at casino locations in the Lake Charles, Louisiana area.
• Respond to customer locations to deliver supplies and install, remove, or repair IGT equipment and communication devices.
• Perform advanced troubleshooting to identify, resolve, and provide root cause analysis.
• Perform installations and conversions with minimal supervision.
• Perform and/or assist on signage and merchandising installs with high proficiency.
• Configure progressive controllers and merchandising equipment with high proficiency.
• Serve as customer contact on technical and service-related issues.
• Perform self-inventory audits with minimal variances.
• Assist with determining and defining daily objectives for site-specific product installations, maintenance, and customer support.
• Perform software updates to all Games, FinTech, and Loyalty products with high proficiency.
• Perform other related duties as assigned and actively seek out items that need addressing.
• Work with minimal to moderate supervision.
• Willingness to work overtime, on-call rotation, and weekend support as needed.

Requirements

• High school degree or GED equivalent required.
• 3–5 years of experience in a customer service-related position.
• 3–5 years of experience in technical repairs.
• Must possess a valid driver’s license, have a good driving record, and demonstrate the ability to correctly perceive colors.

Qualifications

• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• Employment is contingent upon obtaining security clearance and meeting pre-employment reference, background check, and pre-placement physical and drug testing requirements as applicable to IGT’s satisfaction and approval based on customer and/or regulator requirements. Certain jurisdictions may require additional personal disclosures, including personal financial records and character references.

Skills

• Building collaborative relationships
• Communication
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
• Time management
• Safety focus
• Adaptability

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Wellness programs (subject to eligibility requirements)