Field Service Tech I
MGC Diagnostics · St Paul, MN · 1 wk ago
EngineeringFull-time
Essential Functions
- Interface with Field Service Support Team, and Field Service Manager to provide prompt courteous, and effective service support to MGC Diagnostics customer base.
- Complete documentation of service call and transfer reports to MGC Diagnostics Field Service Support Center.
- Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information.
- Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.
- Controls service inventories assigned, and ensures all equipment sent to customer is returned.
- Provide service, and sales management with timely written reports on recommendations, progress and concerns.
- Fills out and completes all assigned open cases in CRM in a timely (weekly) fashion.
- Finished expense reports quickly and efficiently in a timely (weekly) fashion.
- Continually monitors personal expenses maintaining high efficiency and low cost as daily goals.
- Communicates effectively with service team and dispatch to ensure travel schedule is effective, efficient, and customers are satisfied.
- Completes training as identified by standard operating procedures and procedural work instructions.
- Has the proven ability to correct system issues and install the basic system set up for a customer onsite.
Competencies/Success Factors
- Clerical/Technology Skills
- Organizing Skills
- Adaptability/Flexibility
- Time Management
- Customer Focus
- Ethics/Integrity/Values
- Company Character
- Problem Solving
Work Environment
- This job operates with in hospital settings, clinical buildings, research centers and university training facilities.
- Physical Demands: Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment.
Additional Eligibility Qualifications
- Must possess a valid driver’s license, have reliable transportation, and be able to travel by air to various locations.