Field Service Tech I.230900

About the Role

Scientific Games is hiring field service professionals to address customer needs related to lottery machine service, break-fix, installation, and preventative maintenance. No prior lottery industry experience is required. We prioritize equipping our staff with the tools and training needed to complete jobs efficiently and effectively.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges on the first visit, taking full ownership of issues.
• Address equipment and communication concerns, new installations, and preventative maintenance needs.
• Identify customer care needs and recommend optimal service solutions.
• Prepare and analyze reports to identify product failure trends and serviceability issues.
• Lift, install, and move large self-service equipment (occasionally up to 50 pounds).
• Climb ladders as needed.

Requirements

• High school diploma or equivalency.
• Understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills, with proven technical and customer satisfaction abilities.
• Prompt responsiveness to customer and management requests and feedback.
• Proven self-starter with strong motivation and ability to work independently.
• Strong organizational and time management skills to handle multiple responsibilities efficiently.
• Strong judgment and problem-solving skills to determine cost-effective repairs and minimize customer downtime.
• Ability to pass a background check and maintain a clean driving record (no more than 3 speeding tickets in the last 5 years).

Physical Requirements

• Regularly required to sit, stand, walk, bend, use hands, and operate a computer.
• Specific vision abilities including close and distance vision, and the ability to adjust focus while working with computer and business equipment.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Use approved Personal Protective Equipment if working in the field, production, and/or warehouse environments.

Work Conditions

Scientific Games is engaged in highly regulated gaming and lottery businesses. Employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, and meet standards dictated by law, regulation, or contracts. As a condition of employment, you may be asked to consent to a due diligence/background investigation.

Benefits

• Good compensation.
• Respect from your employer.
• Opportunities to advance.
• An outstanding team of like-minded, positive service professionals.
• Engaging, rewarding technical and customer service work.