Field Service Tech FSR3

Key Responsibilities

• Perform on-site troubleshooting, maintenance, and repair of electrical systems and equipment, including transformers, circuit breakers, LV/MV switchgear, and PLC controls.
• Conduct system diagnostics and address technical issues to ensure minimal downtime and efficient system operation.
• Support system startups and commissioning, ensuring systems are operational and meet customer specifications.
• Act as the primary point of contact for customers during service visits, resolving technical issues and ensuring customer satisfaction.
• Provide basic training to customers on system operation and basic maintenance.
• Document service activities, including providing test reports and feedback on system performance.
• Maintain accurate records of time tracking, service work, and inventory on-site.
• Collaborate with other technicians to ensure timely and effective service delivery.
• Utilize remote troubleshooting tools when applicable to resolve issues quickly and reduce downtime.

Qualifications

• Education: High school diploma or equivalent required; associate’s degree in electrical engineering or a related field is preferred.
• Certifications: NFPA 70E, OSHA 30, or other relevant technical certifications are a plus.
• Experience: 3-5 years of hands-on experience as a field service technician, with a focus on power systems, electrical equipment, or industrial controls.
• Experience: Experience with basic troubleshooting, maintenance, and repair of electrical systems, transformers, and circuit breakers.

Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Proficiency with field service management software, ERP systems, and Microsoft Office (Excel, Word).
• Good communication skills and the ability to explain technical issues clearly to customers.
• Ability to work independently and manage service priorities in a fast-paced environment.

Extra Competencies

• Experience with electrical systems at low and medium voltage levels.
• Basic experience with PLCs, SCADA systems, and protective relay systems is a plus.

Other Requirements

• Willingness and ability to travel frequently, with overnight stays to visit customer sites and JDC locations across the country.
• A valid driver’s license and clean driving record.
• Strong commitment to safety and customer satisfaction.
• Familiarity with industry-standard test equipment (e.g., multimeters, breaker test sets).

Location

Atlanta, Georgia area

Travel Requirements

Travel is required on a daily/weekly basis to both customer sites and internal field service locations across the Region.

Physical Requirements and Work Environment

• General Physical Demands: Ability to stand and walk for extended periods (up to 8–12 hours per day) on job sites
• Bend, kneel, squat, crouch, and crawl in confined or restricted spaces
• Climb ladders, stairs, and access elevated work areas
• Work in various industrial environments, including but not limited to indoors and outdoors, in dust and dirt, and in varying weather conditions and extreme temperatures
• Lifting and Material Handling: Frequently lift and carry materials and tools weighing up to 50 lbs Occasionally lift and move materials up to 75 lbs with assistance or mechanical aids
• Push, pull, and maneuver equipment such as switchgear components, cable reels, and test equipment
• Manual Dexterity and Tool Use: Ability to use hand tools, power tools, and testing equipment safely and effectively
• Good hand-eye coordination and fine motor skills for terminating cables, wiring, and precision adjustments
• Ability to work while wearing gloves and arc-flash PPE
• Compliance with PPE requirements, including but not limited to working while wearing gloves and in full PPE, such as arc-flash suits, hard hats, safety glasses, safety boots, and fall protection gear
• Exposure to electrical hazards (energized and de-energized systems) High noise levels requiring hearing protection Dust, dirt, and industrial conditions typical of construction and energized facilities

Work Environment Conditions

• Exposure to electrical hazards (energized and de-energized systems)
• High noise levels requiring hearing protection
• Dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls
• Exposure to electrical hazards (energized and de-energized systems)
• Exposure to high noise levels requiring hearing protection
• Exposure to dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls
• Exposure to electrical hazards (energized and de-energized systems)
• Exposure to high noise levels requiring hearing protection
• Exposure to dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls
• Exposure to electrical hazards (energized and de-energized systems)
• Exposure to high noise levels requiring hearing protection
• Exposure to dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls
• Exposure to electrical hazards (energized and de-energized systems)
• Exposure to high noise levels requiring hearing protection
• Exposure to dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls
• Exposure to electrical hazards (energized and de-energized systems)
• Exposure to high noise levels requiring hearing protection
• Exposure to dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls
• Exposure to electrical hazards (energized and de-energized systems)
• Exposure to high noise levels requiring hearing protection
• Exposure to dust, dirt, and industrial conditions typical of construction and energized facilities
• Exposure to extreme temperatures
• Exposure to hazardous materials
• Exposure to confined spaces
• Exposure to moving machinery
• Exposure to electrical shock
• Exposure to falls from heights
• Exposure to radiation
• Exposure to chemical hazards
• Exposure to biological hazards
• Exposure to ergonomic hazards
• Exposure to noise hazards
• Exposure to vibration hazards
• Exposure to heat stress
• Exposure to cold stress
• Exposure to repetitive motion hazards
• Exposure to lifting and carrying hazards
• Exposure to slips, trips, and falls