Field Service Tech, Farmington

Job Duties

• Performs client-site servicing, repair, survey and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Reports for analysis of product failure trends and service ability issues.

Qualifications

• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability.
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
• On occasion climb ladders.

Physical Requirements

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

• Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.
• As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.
• In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.
• As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.