Field Service Tech

What You'll Do

• Installation and Service: Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.

Customer Service

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.

Technical Support

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.

Training and Education

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

Documentation

• Maintain accurate records of installations and troubleshooting steps, including pictures.

Safety

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Where You'll Work

• Culligan Service Technicians spend much of their time traveling to their customers' location and completing on-site installation – this means you should feel comfortable working in various environments including indoor and outdoor spaces, a variety of in-home conditions, as well as situations involving pets.
• You may be required to work in tight spaces such as crawl spaces.
• This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift heavy equipment up to 100lbs regularly.

Who Should Apply

• The personal attributes that will set you apart in our hiring process include integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role.
• We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation.
• Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members.
• The Service Technician should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.
• The ideal candidate for this role will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOP’s.
• Proficiency in using hand tools and basic power tools is of the utmost importance in this position and Plumbing experience is HIGHLY preferred.

Your Qualifications

• Maintain a valid Driver’s License with no restrictions or limitations.
• Be at least 18 years of age or older, and be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.