Field Service Tech

About the role

As a Service Technician, you’ll play a critical role in ensuring the proper installation and service of our water treatment products and systems for customers. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality service. The ideal candidate will have strong mechanical aptitude, the ability to troubleshoot and diagnose systems following training, and will be comfortable consulting with customers to understand their needs.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOPs) and safety protocols.
• Interact with customers in a professional and courteous manner; communicate effectively to explain installation processes and answer questions.
• Provide technical support to customers during and after installations; diagnose and resolve technical issues in a timely manner.
• Train customers on the proper use and maintenance of installed products and systems; provide basic technical guidance.
• Aid and/or provide training to coworkers and other departments.
• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Work Environment

Service Technicians spend much of their time traveling to customers’ locations and completing on-site installations. You should feel comfortable working in various environments, including indoor and outdoor spaces, a variety of in-home conditions, and situations involving pets. While traveling during working hours, you’ll return to the dealership by the end of your day. You may be required to work in tight spaces such as crawl spaces. This role is physically demanding and requires standing, kneeling, bending, crawling, and lifting heavy equipment up to 100 lbs regularly.

Requirements

• Must have mechanical aptitude, know how to use hand tools, and a strong willingness to learn.
• Must maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older.
• Must be able to successfully pass and maintain an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

Ideal Candidate Attributes

• Integrity and accountability; must be honest, trustworthy, and take complete ownership of the role.
• Punctual and reliable; customers rely on timely, consistent service and installation.
• Effective communication and attention to detail for managing customer information, paperwork, and interactions.
• Comfortable adapting to changing circumstances, adjusting to different tasks and working conditions.
• Committed to ongoing learning to stay updated on industry trends, new technologies, and best practices.
• Highly customer-oriented, comfortable managing time, solving problems, and following SOPs.
• Proficiency in using hand tools and basic power tools.

Benefits

• 4-day work week (after training).
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package, including a 401k with company match, following your introductory period.
• Stable and growing family-oriented company with regular career advancement opportunities.
• Upskilling and promotion from within.
• Opportunity to utilize Culligan equipment in your home free of charge.

Pay

$21 per hour.