Field Service Tech

About Us

Key Technology has been providing innovative solutions to the food industry since 1948. We are a global leader in the design and manufacture of food processing technology. Products range from conveying, digital sorting, and process automation technology. Our ongoing innovations provide increased control, continuous processing, and longer machine life – in processed potato, fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. At Key, we continually strive to find and fulfill our customers’ growing needs.

POSITION TITLE

Field Service Technician, Mechanical and Controls

Skills

• Strong blend of problem-solving skills, technical knowledge and customer service abilities
• Understanding of PLC’s, VFDs, motion controls and other related components
• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Conduct site visit meetings with customers to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Review customer file prior to departure for service call
• Troubleshoot equipment through listening to, observing mechanical/electrical devices in operation, reviewing machine data, etc., to locate causes of issues and concerns
• Dismantles devices to gain access to and remove and replace defective parts
• Repairs or replaces defective parts
• Provides internal and external customers with technical support in response to inquiries via phone and email
• Aids with customer escalations by providing the highest level of technical support both internally and externally as necessary

Qualifications

• AA Degree or equivalent certificate from a college or technical school
• Two to five years or more experience in the packaging and/or automation industry in field service, engineering or manufacturing function
• Bilingual (Spanish and English) is a benefit
• Technical writing experience a plus
• Valid driver's license
• Up-to-date US Passport required for travel outside the US

Physical Requirements

• Regularly required to stand for a minimum of 8 hours per day
• Frequent use of hands and arms to grasp, handle, and feel objects, control and manage tools
• Occasionally lift and/or move up to 75 pounds

Work Environment

• Regular exposure to moving mechanical parts
• Moderate to loud noise levels
• Exposure to fumes or airborne particles

Benefits

• Competitive salary
• Comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401k plan with company match
• Accrued paid time off
• Paid holidays

Employment Conditions

• Pre-employment drug screen
• Criminal history check
• Reference check

Equal Opportunity Employer

Key Technology is an equal employment opportunity (EEO) employer. In addition to federal law requirements, Key Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities.