Field Service Supervisor - Automated Logic

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in temperature control, air quality, and transportation, Carrier improves lives, empowers critical industries, and ensures the safe transport of food and lifesaving medicines. Since inventing modern air conditioning in 1902, Carrier has led with purpose, enhancing the lives we live and the world we share.

Automated Logic (ALC) has been developing and supporting intelligent building solutions for over 40 years, helping customers—from small businesses to Fortune 500 corporations—operate their buildings more efficiently. ALC’s solutions reduce energy consumption, lower utility and maintenance costs, and improve indoor air quality, occupant comfort, and productivity.

About the Role

The Field Service Supervisor leads a team of Field Engineers (FE), managing and training direct reports while verifying their work. This role involves mentoring new hires and current FEs in new construction field operations, coordinating with Project Management to ensure timely project completion, and ensuring field staff have the knowledge and resources to execute work within budget. The supervisor is responsible for coordinating all internal and external resources necessary for project execution in Cora PPM.

Responsibilities

• Communication and Documentation
  • Provide documentation and communication to customers, subcontractors (when necessary), and ALC Department Management, ensuring field operations staff do the same.
  • Follow up on daily log collection (Cora PPM) for assigned Field Engineers and ensure timely delivery to New Construction Administration and Project Managers.
  • Represent Automated Logic professionally in meetings, proactively defending the company’s interests. Prepare for meetings, anticipate questions, and ensure appropriate backup personnel attend.
  • Lead, document, and participate in yearly and semi-yearly performance reviews for direct reports.
  • Communicate with Engineering, Graphics developers, and programmers to provide feedback on quality, accuracy, and standards development.
• Budget
  • Thoroughly understand project budgets for negotiated projects executed by the team.
  • Monitor FE work to ensure Quality Control, providing continuous feedback on performance, budgets, and quality.
  • Escalate personnel concerns and proactively manage employee expectations.
  • Attend and actively participate in turnover meetings, pre-bid meetings, and other critical project meetings.
• Project Planning and Scheduling
  • Collaborate with Project Managers to maximize project execution by coordinating task assignments in Cora PPM.
  • Participate in monthly meetings with Project Managers and Branch Operations Managers to assign resources for all projects.
  • Provide input to Project Managers on resource needs, including graphics, programming, and technical checkout.
  • Coordinate project schedules with electrical subcontractors and other trades to maintain timelines.
  • Maintain continuous communication with FEs, Project Managers, customers, and trades to ensure alignment on project schedules.
• Technical Competencies
  • Become proficient in all necessary ALC programming and graphical work for assigned projects.
  • Provide technical assistance as needed and delegate tasks to other FEs to meet project schedules when workload demands.
• Leadership & Team Play
  • Help develop and improve company standards.
  • Develop mentoring plans and continuously train new and current FEs.
  • Participate in peer reviews, turnover meetings, post-mortem meetings, and close-out meetings as required.
  • Assist in the development of training and mentoring plans.
  • Participate in and conduct interviews with potential candidates.
• Personal Development
  • Attend seminars, enroll in self-study courses, and undertake other self-improvement measures to maintain proficiency and improve job performance.

Requirements

• High School Diploma or GED.
• 3+ years of experience in HVAC, construction, or building automation and controls industry.
• 1+ years of experience with Microsoft Office Suite, proficient in Microsoft Excel.
• Clean and valid driver’s license.
• Capable of climbing ladders or using lift equipment in excess of 8 feet above grade and lifting items up to 50 lbs.
• Ability to travel with occasional overnight stays.

Preferred Qualifications

• Bachelor’s Degree or 5+ years of relevant experience.
• Experience interacting with diverse, simultaneous challenges requiring knowledge of multiple disciplines.
• Field experience and understanding of the installation and operation of Automated Logic Controls, including third-party control systems and integrations.
• Experience with Automated Logic software: WebCtrl, SiteBuilder, ViewBuilder, EquipmentBuilder, and Eikon.
• A team player with the customer’s best interests as a priority.

Pay

The annual salary for this position is between $64,500.00 and $129,500.00. Factors affecting pay within this range include skills, education, experience, and other unique qualifications of the candidate. This position may also be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time Off and Leave:
  • Paid vacation days (up to 15 days).
  • Paid sick days (up to 5 days).
  • Paid personal leave (up to 5 days).
  • Paid holidays (up to 13 days).
  • Birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.

Benefits may vary depending on state and local laws, eligibility factors, date of hire, and collective bargaining agreements.