Automated Logic- Senior Field Service Supervisor

About the Company

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in temperature control, air quality, and transportation, Carrier improves lives, empowers critical industries, and ensures the safe transport of food and lifesaving medicines. Since inventing modern air conditioning in 1902, Carrier has led with purpose, enhancing the lives of people and the world. Automated Logic, a Carrier company, is a leader in intelligent building solutions, helping organizations optimize building performance, reduce energy consumption, and enhance occupant comfort.

About the Role

As a Senior Field Service Supervisor at Automated Logic, you’ll be the expert voice on-site, delivering precision work that customers remember. This role offers a balance of challenge and respect, with autonomy, professional development, and a supportive culture. You’ll manage and mentor Field Engineers, ensuring high-quality execution of projects while collaborating with Project Managers and other teams.

Long-tenured employees describe this as a place where they found both professional fulfillment and a work-life balance—a "work home." If this resonates with you, we’d like to welcome you to the team.

Responsibilities

• Communication and Documentation
  • Provide documentation and communication to customers, sub-contractors, and ALC Department Management.
  • Ensure Field Engineers submit daily logs (Cora PPM) and follow up on timely delivery to New Construction Administration and Project Managers.
  • Represent Automated Logic professionally in meetings, defending the company’s interests and preparing for discussions with backup personnel as needed.
  • Lead, document, and participate in yearly and semi-yearly performance reviews for direct reports.
  • Communicate with Engineering, Graphics developers, and programmers to provide feedback on quality, accuracy, and standards development.
• Budget
  • Understand project budgets for negotiated projects executed by your team.
  • Monitor Field Engineers’ work to ensure quality control and provide continuous feedback on performance, budgets, and quality.
  • Escalate personnel concerns and proactively manage employee expectations.
  • Attend and actively participate in turnover meetings, pre-bid meetings, and other critical project meetings.
• Project Planning and Scheduling
  • Collaborate with Project Managers to maximize project execution by coordinating task assignments in Cora PPM.
  • Participate in monthly meetings with Project Managers and Branch Operations Managers to assign resources for all projects.
  • Provide input to Project Managers on resource needs, including graphics, programming, and technical checkout.
  • Coordinate project schedules with electrical subcontractors and other trades to maintain timelines.
  • Maintain continuous communication with Field Engineers, Project Managers, customers, and trades to ensure alignment on project schedules.
• Technical Competencies
  • Become proficient in all necessary ALC programming and graphical work for assigned projects.
  • Provide technical assistance as needed and delegate tasks to Field Engineers to meet project schedules.
• Leadership & Team Play
  • Help develop and improve company standards.
  • Create mentoring plans and train new and current Field Engineers.
  • Participate in peer reviews, turnover meetings, post-mortem meetings, and close-out meetings.
  • Assist in developing training and mentoring plans.
  • Participate in and conduct interviews with potential candidates.
• Personal Development
  • Attend seminars, enroll in self-study courses, and undertake other self-improvement measures to maintain proficiency and improve job performance.

Qualifications

• Basic Qualifications
  • High School Diploma or GED.
  • 5+ years of experience in the building automation and controls or HVAC industry.
  • 1+ years of experience with the Microsoft Office Suite, proficient in Microsoft Excel.
  • Clean and valid driver’s license.
  • Capable of climbing ladders or using lift equipment in excess of 8 feet above grade and lifting items up to 50 lbs.
  • Ability to travel regionally with occasional overnight stays.
• Preferred Qualifications
  • Bachelor’s Degree or 5+ years of relevant experience.
  • Experience interacting with diverse challenges requiring knowledge of multiple disciplines.
  • Field experience and understanding of the installation and operation of Automated Logic Controls, including third-party control systems and integrations.
  • Experience with Automated Logic software: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, and Supervision.
  • A team player with the customer’s best interests as a priority.

What You’ll Gain

• Health and wellness benefits (from day one), 401k, paid time off, and competitive wages.
• Fleet vehicle eligibility with a personal use allowance.
• Stability and respect, with many managers having 10–20 years of tenure.
• Autonomy to execute projects and collaborate with engineers and Project Managers who trust your expertise.
• Continuous learning through advanced training in WebCTRL®, networking, integration, and system analytics.
• Work-life balance and a supportive culture that respects family time.
• Professional development opportunities, including training programs, certifications, and leadership pathways.
• Recognition and rewards for your contributions.

Benefits

• Health Care Benefits: Medical, Dental, Vision, and Wellness incentives.
• Retirement Benefits: 401k.
• Time Off and Leave:
  • Paid vacation days (up to 15 days).
  • Paid sick days (up to 5 days).
  • Paid personal leave (up to 5 days).
  • Paid holidays (up to 13 days).
  • Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, and purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts:
  • Health Savings Account.
  • Health Care Spending Account.
  • Dependent Care Spending Account.
• Tuition Assistance.
• Short-term cash incentives (subject to plan requirements).

Pay

The annual salary for this position is between $79,000.00 and $158,000.00. Factors affecting pay within this range include skills, education, experience, and other unique qualifications of the candidate.

Schedule

• Regional travel with occasional overnight stays.