Automated Logic- Senior Field Service Supervisor

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food and lifesaving medicines. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

About the Role

As a Senior Field Service Supervisor at Automated Logic, a Carrier Company, you’ll be the expert voice on-site with deep knowledge and highly developed technical expertise in Field Service work. This role offers a balance of challenge and respect, trusting your judgment and valuing your craftsmanship. You’ll deliver precision work that customers remember while enjoying autonomy, professional growth, and a supportive team culture.

Our long-tenured employees describe this as a place where they found both a career and a work home. If this resonates with you, we’d like to welcome you to a team that invests in its people through professional development, career pathways, and recognition programs.

Responsibilities

• Communication and Documentation
  • Provide necessary documentation and communication to customers, sub-contractors, and ALC Department Management, ensuring field operations staff do the same.
  • Follow up on daily log collection (Cora PPM) for Field Engineers and ensure timely delivery to New Construction Administration and Project Managers.
  • Represent Automated Logic professionally in meetings, proactively defending the company’s interests and preparing for questions with appropriate backup personnel.
  • Lead, document, and participate in yearly and semi-yearly performance reviews for direct reports.
  • Communicate with Engineering, Graphics developers, and programmers to provide feedback on quality, accuracy, and standards development.
• Budget
  • Thoroughly understand project budgets for negotiated projects executed by your team.
  • Monitor Field Engineers’ work to ensure quality control and provide continuous feedback on performance, budgets, and quality.
  • Escalate personnel concerns and proactively manage employee expectations.
  • Attend and actively participate in turnover meetings, pre-bid meetings, and other critical project meetings.
• Project Planning and Scheduling
  • Collaborate with Project Managers to maximize project execution by coordinating task assignments in Cora PPM.
  • Participate in monthly meetings with Project Managers and Branch Operations Managers to assign resources for all projects.
  • Provide input to Project Managers on resource needs, including graphics, programming, and technical checkout.
  • Coordinate project schedules with electrical subcontractors and other trades to maintain timelines.
  • Maintain continuous communication with Field Engineers, Project Managers, customers, and trades to ensure alignment on project schedules.
• Technical Competencies
  • Become proficient in all necessary ALC programming and graphical work for assigned projects.
  • Provide technical assistance as needed and utilize other Field Engineers to meet project schedules when workload demands.
• Leadership & Team Play
  • Help develop and improve company standards.
  • Create mentoring plans and continuously train new and current Field Engineers.
  • Participate in peer reviews, turnover meetings, post-mortem meetings, and close-out meetings as required.
  • Assist in the development of training and mentoring plans.
  • Participate in and conduct interviews with potential candidates.
• Personal Development
  • Attend seminars, enroll in self-study courses, and undertake other self-improvement measures to maintain proficiency and improve job performance.

Requirements

• High School Diploma or GED.
• 5+ years of experience in the building automation and controls or HVAC industry.
• 1+ years of experience with the Microsoft Office Suite, proficient in Microsoft Excel.
• Clean and valid driver’s license.
• Capable of climbing ladders or using lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50 lbs.
• Ability to travel regionally with occasional overnight stays.

Preferred Qualifications

• Bachelor’s Degree or 5+ years of relevant experience.
• Experience interacting with diverse and simultaneous challenges requiring knowledge of multiple disciplines.
• Field experience and understanding of the installation and operation of Automated Logic Controls, including third-party control systems and integrations.
• Experience with Automated Logic software: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, and Supervision.
• A true team player with the customer’s best interests as a priority.

Benefits

• Health & Wellness
  • Medical, dental, and vision benefits from day one.
  • Wellness incentives.
• Retirement
  • 401k retirement benefits.
• Time Off and Leave
  • Paid vacation days (up to 15 days).
  • Paid sick days (up to 5 days).
  • Paid personal leave (up to 5 days).
  • Paid holidays (up to 13 days).
  • Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, and purchased vacation.
• Disability and Insurance
  • Short-term and long-term disability.
  • Life insurance and accidental death and dismemberment coverage.
• Tax-Advantaged Accounts
  • Health Savings Account (HSA).
  • Health Care Spending Account (HCSA).
  • Dependent Care Spending Account (DCSA).
• Additional Benefits
  • Fleet vehicle eligibility with personal use allowance.
  • Tuition assistance.
  • Short-term cash incentives (subject to plan requirements).
  • Professional development, including training programs, certifications, and continuing education in BAS technologies and leadership.
  • Career pathways and leadership opportunities, including mentoring junior staff and contributing to strategic initiatives.
  • Recognition programs celebrating contributions.

Pay

The annual salary for this position is between $79,000.00 and $158,000.00. Factors affecting pay within this range include skills, education, experience, and other unique qualifications of the successful candidate.