Field Service Supervisor

Advanced Electrical Services Supervisor Ziegler CAT is seeking an experienced Advanced Electrical Services Supervisor to lead a team of technicians supporting customer electrical service needs across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable, and efficient operations. The supervisor provides technical leadership, manages daily service operations, supports customer relationships, and drives safety, performance, and team development. Success in this role requires strong electrical knowledge, leadership skills, and a commitment to customer service and continuous improvement. Responsibilities Lead, supervise, coach, and develop a team of Advanced Electrical Services TechniciansProvide technical guidance and subject matter expertise for electrical systems, including power distribution equipment, circuit breakers, protective relays, transfer switches, and related infrastructureServe as the primary point of contact for customers, ensuring timely response, effective communication, and resolution of service-related issuesCoordinate service operations, technician scheduling, labor utilization, and resource allocation to meet customer expectations and business objectivesManage electrical installation, upgrade, maintenance, and capital improvement projects, ensuring adherence to schedules, budgets, quality standards, and safety requirementsPromote and enforce compliance with OSHA, NFPA, environmental, and company safety standards while fostering a proactive safety cultureSupport workforce planning through recruiting, hiring, onboarding, performance management, and career development initiativesMonitor operational performance, equipment reliability, and service quality while identifying opportunities for continuous improvement and operational efficiencyCollaborate with customers, engineers, contractors, operations teams, and internal stakeholders to deliver effective electrical solutions and maintain high levels of customer satisfaction Qualifications Associate degree or technical degree in Electrical Technology, Electrical Engineering Technology, or a related field strongly preferred; high school diploma/GED required5+ years of electrical industry experience preferred, with demonstrated expertise in electrical systems maintenance, troubleshooting, and repair3+ years of leadership, supervisory, or team lead experience preferredStrong knowledge of electrical safety standards, regulations, and best practicesProficiency with Microsoft Office applications and digital service management toolsExcellent communication, organizational, leadership, and customer service skillsProven ability to manage multiple priorities, solve complex problems, and make sound operational decisionsDemonstrated commitment to developing high-performing teams and delivering outstanding customer service Minimum Physical Requirements Lift/carry up to 10 lbsStanding, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The total compensation (base plus incentive) for this position is $74,200.00 to $111,300.00 Benefits Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance15 days of PTO your first year, accrual starts day 19 paid holidays401(k) plan with company contribution and matchHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each yearShort-Term and Long-Term Disability Insurance, FSA & EAPPaid Parental Leave & Funeral LeaveFitness membership discountEducation Assistance At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.