Field Service Supervisor

This full-time, exempt role provides daily leadership, development and operational oversight for the Field Service organization in Catoosa, Oklahoma. The Field Service Supervisor maintains an active field presence while ensuring safe, efficient and high-quality execution of installation, commissioning, warranty, preventive maintenance, troubleshooting and repair work involving Air Fin Coolers, Dry Coolers, Plate Heat Exchangers and related heat transfer equipment.

About the role

The Field Service Supervisor leads, coaches and develops field service personnel while supporting technician scheduling, manpower planning, customer service, quality documentation and continuous improvement initiatives. This role is ideal for an experienced industrial field service leader with strong technical knowledge, customer relationship management skills and the ability to guide a team across complex field service operations.

Reports to: Field Service Manager. Supervises: 15 field service personnel. Travel: Approximately 50 percent.

Responsibilities

• Lead, coach and develop field service personnel
• Promote and enforce all company and customer safety requirements
• Coordinate technician scheduling and manpower planning
• Support commissioning, startup, preventive maintenance, warranty, outages and emergency response
• Review service reports and quality documentation
• Develop technician training and certification plans
• Recruit, interview, onboard and mentor technicians
• Maintain strong customer relationships
• Resolve escalated customer issues
• Coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain and Project Management
• Drive continuous improvement
• Monitor key performance indicators
• Travel between customer sites to ensure work is being completed (approximately 50 percent)
• Perform all other duties as assigned

Supervisory Responsibilities

• Directly supervise field personnel
• Assign and prioritize work
• Conduct performance evaluations and coaching
• Approve timecards, PTO and schedules
• Develop succession and career development plans

Requirements

• Associate degree or equivalent technical experience
• 5 or more years of industrial field service experience
• 3 or more years leading technicians or field crews
• Valid driver’s license
• Ability to obtain a passport and TWIC

Skills

• Strong leadership and communication skills
• Customer relationship management experience
• Project planning and scheduling ability
• Ability to read technical drawings and P&IDs
• Proficiency with Microsoft Office, Outlook, Teams, SAP, M2M, and electronic reporting

Preferred Certifications

• OSHA 30
• NFPA 70E
• First Aid/CPR
• Vibration Analysis
• Forklift
• MEWP
• Rigging/Signal Person

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, use hands to finger, handle, or feel, and talk or hear
• Frequently required to reach with hands and arms and climb or balance
• Occasionally required to stoop, kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently exposed to wet and/or humid conditions, moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and vibration
• Occasionally exposed to toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, and risk of radiation
• Noise level in the work environment is usually loud

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries. Our professional recruitment teams put talented individuals to work at client locations all over the world.