Field Service Supervisor

Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career with us.

About the role

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. You will manage the day-to-day Field Service Department operations, communicate with customers, and lead the service staff. Additionally, you will take part in the development and training of field technicians and be involved in process reviews to ensure an efficient and effective service department.

Responsibilities

• Manage day-to-day Field Service Department operations
• Communicate with customers
• Lead and supervise service staff
• Develop and train field technicians
• Participate in process reviews to improve department efficiency

Requirements

• High School diploma or equivalent
• Prior industry knowledge of the products sold and serviced
• Technical background related to the products
• Some supervisory experience

Skills

• Highly motivated with excellent leadership and communication skills
• Strong customer interaction and organizational skills
• Advanced computer skills with an understanding of Caterpillar systems
• Ability to handle multiple tasks and work effectively in a team
• Exceptional knowledge of construction equipment

Benefits

• 401(k): Match and employer discretionary contribution
• Health Insurance: Two options, including an HSA with a dollar-for-dollar match of up to $1,200 per year
• Dental & Vision Insurance: Comprehensive coverage options
• Financial Access: Credit Union membership available
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Compensation: Base pay, annual bonus potential, and company success share bonuses

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.