Field Service Supervisor

About the role

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. As a Field Service Supervisor, you will manage the day-to-day Field Service Department operations, be the first point of contact in communication with our customers during and outside of regular business hours, dispatch service technicians, and lead the service staff. You will also take part in the development and training of your field technicians and be involved in process reviews to ensure that we are running an efficient and effective service department.

Responsibilities

• Manage day-to-day Field Service Department operations
• Serve as the first point of contact for customer communication during and outside regular business hours
• Dispatch service technicians
• Lead and supervise service staff
• Develop and train field technicians
• Participate in process reviews to improve department efficiency and effectiveness

Requirements

• High School diploma or equivalent
• Prior mechanical knowledge of the products to be serviced
• Technical background with heavy equipment, preferably Caterpillar products
• Previous supervisory experience
• Previous experience with dispatching service technicians

Qualifications

• Highly motivated with excellent leadership skills
• Strong communication and customer interaction abilities
• Advanced computer skills with an understanding of Caterpillar systems
• Ability to handle multiple tasks and work well in a team
• Exceptional knowledge of construction equipment
• Strong organizational skills

Benefits

• 401(k) with match and employer discretionary contribution
• Health Insurance: Two options, including an HSA with a dollar-for-dollar match of up to $1,200 per year
• Dental & Vision Insurance: Comprehensive coverage options
• Credit Union membership available
• Life Insurance, Short-Term Disability, and Long-Term Disability coverage
• Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Base pay, annual bonus potential, and company success share bonuses

Physical Requirements

• Ability to work in an office setting and stand or sit for prolonged periods
• Occasionally stoop, bend, kneel, crouch, reach, and twist
• Lift, carry, push, and/or pull light to moderate amounts of weight
• Operate office equipment requiring repetitive hand movement and fine coordination, including computer keyboard use
• Verbally communicate to exchange information
• Noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible