Field Service Supervisor

Job Duties

Develops and implements best practices and procedures to enhance business growth.
Manages service personnel to ensure they meet customer’s expectations and requirements.
Ensures that every technician has the proper training and certifications to meet the needs of the job.
Schedules service jobs and assigns personnel to specific jobs and duties.
Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
Assists Manager and/or Account Specialist in customer surveys and reviews jobs for quotes.
Participates with Manager in hiring new Field Service Technicians.
Tracks all training for each technician.

Requirements

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.
• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.
• Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred.
• Must be in alignment with company drug free workplace and other required customer regulatory requirements.

Physical Demands

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation
• Trunk rotation
• Stair climbing
• Sustained squat
• Forward reaching
• Overhead reaching
• Reach and lift
• Ladder climb and carrying/crawling

Company Information

• Offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
• Final offer amount may vary based on factors including but not limited to experience and geographic location.
• Total compensation may vary based on factors such as geographic location, skills, education, and/or experience.

Pay

$32.74 - $42.57/ hour

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick leave
• Holiday pay

Supervisory Responsibility

• 5-10 Indirect Reports
• 0-5 Indirect Reports

Qualifications

• Excellent driving record preferred.
• All company vehicles are subject to continuous video monitoring.

Skills

• Excellent driving record preferred.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick leave
• Holiday pay