Field Service Supervisor

Essential Duties & Responsibilities

• Provide day-to-day leadership, coaching, and support for assigned Field Service Engineers.
• Conduct performance evaluations, establish development plans, and support career progression of team members.
• Aid in the onboarding, training, and mentoring of new service personnel.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.
• Maintain and support technical competency and qualification tracking for field service personnel.
• Support the execution of field service activities including preventive maintenance, calibration, repair, installation, and customer training.
• Lead or support advanced system installations, customer projects, and strategic service activities as required.
• Partner with the Service Coordinator to optimize technician utilization, scheduling, and resource allocation.
• Monitor service quality and ensure compliance with company procedures and documentation requirements.
• Support continuous improvement initiatives related to service delivery, efficiency, and customer satisfaction.
• Build and maintain strong relationships with customers through professional communication and technical expertise.
• Aid in resolving customer concerns and service escalations in a timely and effective manner.
• Collaborate with Sales, Applications Engineering, and Technical Support teams to deliver exceptional customer experiences.
• Review and approve time reporting, expense reports, and service documentation for assigned personnel.
• Aid in workforce planning and resource forecasting.

Education / Qualifications / Experience

• Achieve an associate degree, technical degree, military technical training, or equivalent combination of education and experience.
• Minimum 5 years of experience in field service, applications engineering, technical support, or a related customer-facing technical role.
• Demonstrate leadership, mentoring, or supervisory experience.
• Show strong troubleshooting, analytical, and problem-solving skills.
• Display excellent verbal and written communication skills.
• Show ability to lead and develop a geographically dispersed technical workforce.