Field Service Supervisor

Responsibilities

• Lead Cadence team members to perform on-site valve service work.
• Assign field service team members to tasks based on experience and skill level to ensure success.
• Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs.
• Provide input for proposal development such as estimated hours and expenses for service work.
• Ensure service work is executed at or below the budgeted number of hours, and work with the field service team to pursue change orders when needed to support additional client requests.
• Provide feedback on interviews with new field service technician candidates.
• Take responsibility for the development of the field service team and lead in all training efforts to address weaknesses and expand knowledge of additional equipment.
• Ensure trip reports are completed for service work with sufficient quality and attention to detail.
• Focus on keeping field service technicians appropriately deployed and billable in alignment with business needs.
• Demonstrate sales awareness by identifying potential customer needs, service opportunities, and follow-up items while on-site.
• Support the growth and development of the field service team as the business expands its service capabilities.

Requirements

• A high school diploma or equivalent is required.
• An associate’s or technical diploma is a plus.
• At least 5–10 years of overall field service experience.
• At least 1 year of supervisory experience required.
• Experience with tools, machinery, and mechanics.
• General mechanical experience with the ability to work on new and unfamiliar equipment.
• Experience with food and beverage, sanitary equipment, valves, pumps, homogenizers, heat exchangers, or other process equipment is nice to have.
• Experience training, coaching, or developing technicians is strongly preferred.
• Ability and willingness to meet travel schedule.

Qualifications

• High school or GED required.
• Associate’s or Technical Diploma is a plus.
• 5–10 years of overall field service experience.
• 1+ year of supervisory experience required.
• Experience with tools, machinery, and mechanics.
• General mechanical experience with the ability to work on new and unfamiliar equipment.
• Experience with food and beverage, sanitary equipment, valves, pumps, homogenizers, heat exchangers, or other process equipment is nice to have.
• Experience training, coaching, or developing technicians is strongly preferred.
• Ability and willingness to meet travel schedule.