Field Service Supervisor

Position Overview

The Field Supervisor serves as Fracht's on-site representative during heavy lift and project cargo operations. This role is primarily observational, monitoring field activities, documenting conditions, and communicating findings to internal project teams and clients.

Roles and Responsibilities

• Observe and oversee day-to-day field operations related to heavy lift and project cargo transportation.
  • Monitor cargo handling activities at ports, rail terminals, manufacturing facilities, and delivery sites.
  • Verify and report that all operations are executed in accordance with approved method statements, lift plans, route surveys, and engineering requirements.
  • Verify cargo dimensions, weights, center of gravity, lashing arrangements, and transport configurations prior to execution.
  • Attend and observe critical lifting and transportation activities during nights, weekends, and holidays when required.
• Act as the primary on-site point of contact between clients, subcontractors, stevedores, crane companies, heavy haulers, railroads, utilities, police escorts, and internal project teams, in an observational and communicative capacity.
  • Participate in operational planning meetings, toolbox talks, safety briefings, and client coordination calls.
  • Provide real-time operational updates to project management and clients throughout all critical activities.
  • Communicate equipment and logistics readiness observations to Operations; vendor coordination and mobilization is handled through the Operations team.
• Monitor and report on compliance with all company HSE policies, customer safety requirements, DOT regulations, railroad standards, and port regulations.
  • Conduct on-site safety observations and hazard assessments before and during operations.
  • Stop unsafe work immediately when required.
  • Observe and document proper use of PPE and compliance with approved lifting and transportation procedures.
  • Support incident investigations, root cause analysis, and corrective action implementation if necessary.
  • Take photos for documentation immediately upon any damage or incident.
• Review transportation drawings, route surveys, rigging plans, axle load calculations, and clearance studies.
  • Aid in identifying and documenting operational risks, routing constraints, overhead obstructions, ground bearing concerns, and permit limitations.
  • Assist in developing contingency plans for weather delays, route changes, equipment breakdowns, or site restrictions.
  • Assist project teams in evaluating transportation methods, trailer configurations, railcar requirements, and site access constraints.
• Prepare detailed field reports and timelines, including operational updates, delays, site conditions, safety observations, and change order justifications.
  • Maintain photo documentation of all critical operations and cargo condition.
  • Verify delivery documentation, cargo inspections, PODs, and survey reports.
  • Track operational progress against project schedules and report deviations immediately to Operations.
• Represent the company professionally during all customer interactions, including dinner meetings.
  • Build and maintain strong working relationships with clients, vendors, terminals, railroads, and subcontractors.
  • Aid in vendor performance evaluations and operational reviews.
  • Support claims prevention through proper documentation and operational observation.

Education and/or Work Experience

• 3+ years of experience in logistics, transportation, construction, or related field.
• Strong communication and organizational abilities.
• Willingness to travel frequently.
• Heavy Haul or specialized logistics experience preferred.

Core Competencies

• Situational Awareness & Judgment.
• Safety Awareness — always be aware of your surroundings and the hazards around you.
• Problem Identification and Escalation.
• Operational Decision Making.
• Client Relationship Management.
• Attention to Detail.
• Teamwork & Collaboration.
• Adaptability.
• Time Management.
• Accountability.

Physical Requirements

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to frequently travel and spend extended periods on project sites.
• Must be able to work outdoors in varying weather conditions.
• This position includes exposure to active construction sites, ports, rail yards, and industrial facilities.
• Must be able to talk, listen, and speak clearly on the telephone.