Field Service Supervisor

About the role

The Field Service Supervisor is a leadership role responsible for overseeing the operations, safety, profitability, and staff development within our Industrial Services division in Milwaukee.

Responsibilities

• Ensure successful completion of customer equipment services, tank cleaning, fluid filtration, and internal tank cleaning and service needs.
• Work closely with safety coordinators to ensure adherence to company safety policies, OSHA standards, and environmental regulations.
• Manage project timelines, assist with budgets, oversee equipment uses, and ensure compliance with all regulatory requirements.
• Plan and direct the daily work for field technicians.
• Serve as a primary point of contact for key customers, preparing technical proposals with sales and support teams, addressing concerns, and ensuring customer requirements and satisfaction are met.
• Oversee and uphold operation budgets, monitor project costs, and initiate cost control programs to ensure projects remain within budget and meet profitability goals.
• Continuously improve and develop standards for the service department, streamlining processes to maximize efficiency and productivity.
• Coordinate procedures for facility and equipment maintenance, including procurement and managing inventory levels to meet operational demands.
• Prepare reports for management, clients, and regulatory agencies regarding operations, project status, safety metrics, and financial performance.

Requirements

Experience and/or Training:

• 1+ years of industry experience or other relevant experience helpful.
• Proven ability to manage multiple projects simultaneously.
• Managing a team of up to 20 people.
• Strict attention to detail.
• Able to collaborate without issue within sales and operating systems.
• Excellent listening, reporting, and presentation skills.
• Cross-functional verbal and written communication skills; both internally and externally.
• Able to communicate, present, and influence credibly and effectively at all levels of the customer’s organization, including executive, engineering, and C-level.

Qualifications

License/Certification:

• Valid driver’s license.

Skills

Strong communication skills and attention to safety.

Benefits

Medical Plan options, including fertility coverage and free mental health and telehealth coverage.
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details

Pay

Commensurate with experience.

Schedule

Hourly, Full time, Mon-Fri, First Shift

Contact

To apply, please visit our official careers page at https://www.ascentek.com/careers/. Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.