Field Service Supervisor

Responsibilities

Includes service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth.

Owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific objectives within a given time frame, with available resources, according to customer rules of engagement.

Coordinates performance, quality of all work and Customer Satisfaction for assigned stores.

Coordinates all maintenance operations for assigned stores/facilities with the Store COR, FE or CO, as appropriate.

Works in conjunction with the Program Manager to oversee project budgets, maintain adherence to forecasts and identify possible cost savings opportunities and/or risks.

Responsible for the schedules at assigned contract locations regarding revisions and assignments to best meet the terms of the contracts and fulfill the customer’s needs.

Conducts performance appraisals along with other service supervisory personnel to recommend merit increases, promotions, training and disciplinary action for team members.

Responsible for assisting in recruiting, interviewing and building a strong team through onboarding and coaching of new service team employees.

Coordinates subcontractors in the assigned areas to ensure successful completion of the projects including verification of scope of work and acceptance of the customer.

Responsible for bidding/collection and review process for additional work including development and presentation of quotes, verification of necessary work and its completion.

Responsible for driving adherence to all work safety policies and procedures among the team.

Additional duties as necessary to maintain a productive Service department and organization.

Qualifications

Formal education requirement: Required Level - High School, Preferred Level - Bachelor's Degree

Minimum years of experience necessary: 3-5 years *Experience to include management level, as well as technical HVAC-Refrigeration knowledge.

Additional Information

This position includes, but is not limited to the following:

• Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Able to write reports, business correspondence, and procedure manuals.
• Able to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Able to accommodate a flexible work schedule including weekends when necessary.
• Able to travel both by air and auto on a regular basis.
• Able to have excellent communication skills and professional disposition for customer interface.
• Able to have a valid driver's license and ability to rent automobiles as necessary.
• Able to lift and carry up to 50 lbs. on a regular basis.
• Able to walk, sit and climb stairs and ladders.

Benefits & Perks

* Benefits Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health.

• Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits - Paid time off, stewardship, and parental leave.
• Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs - EAP, virtual health management, chronic condition, and tobacco cessation.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry.

Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh.

With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment.

All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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