FIELD SERVICE SUPERVISOR

About the role

The Field Service Supervisor oversees a field crew involved in comprehensive industrial and mechanical projects including installation, maintenance, and repair of stainless-steel food and dairy equipment. The position requires up to 50% travel with stays varying from 1 – 10 nights, with the occasional emergency projects, and receives a per diem for all overnight stays. Each field crew member is on a rotating on-call schedule, frequency of on-call is based on the size of the crew.

Responsibilities

• Understand customers' scope of work and expectations
• Communicate with crew members and project managers regarding scope of work
• Create concept drawings/sketches
• Identify the root cause of customer's need
• Identify the decision maker for the customer
• Identify timelines, quality required, and manpower (offer real timeline if customer's is not realistic, base timeline off material/labor availability)
• Plan known future material and labor requirements
• Lead person - communicate between other lead persons and project manager as required
• Track and record time spent directly on customer projects, manage time dedicated to billable customer work, and ensure all chargeable hours for customer services are accurately logged in the ERP via the Data Collection App.

Requirements

• High School Diploma or GED
• Basic computer skills – Microsoft Outlook and Word
• Ability to use handheld measurement tools
• Ability to use handheld tools

Qualifications

• Teamwork
• Adaptability & Flexibility
• Decision Making and Problem Solving
• Customer Focused
• Safety

Skills

• Understanding the organization’s manufacturing process and production needs
• Focusing on Quality and Continuous Improvement
• Engaging in manufacturing process development
• Working compliant with OSHA Standards
• Understanding Blueprint Readings
• Understanding P&ID Drawings
• Maintaining/Installing
• Knowledge of International Standards and how to establish

Benefits

• Competitive hourly pay with possibility of overtime and double time
• Per Diem for overnight travel
• Tiered Approach to Advancement with a merit-based pay increase
• Annual Cost of Living Increase in Pay
• 401k
• Fully Vested 401k Match
• Company Paid Health insurance
• Health savings account
• Short Term Disability
• Long Term Disability
• Company Paid Dental Insurance
• Vision Insurance
• Bereavement Pay
• Company Paid YMCA Membership
• Tuition Reimbursement
• Paid Holidays
• Paid Vacation
• Annual Unused Vacation Payout
• Unpaid Time Off Upon Request