Field Service Supervisor

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Qualifications

• Authorized to work in the United States.
• A high school diploma or equivalent.
• A minimum of one (1) year of management experience.
• Absolutely must have reliable transportation for travel to various client sites.
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Skills & Competencies

• Threat assessment & risk management.
• Incident response & emergency procedures.
• Security technology proficiency (CCTV, access control, alarm systems).
• Problem Solving & Conflict Resolution.
• Active listening & rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail, & reporting accuracy.
• Motivation & team engagement skills.
• Continuous quality improvement mindset.

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Pay

Competitive Salary: $26.44/hr + Auto Allowance

Schedule

This position may require working long hours and on weekends.

Career Growth

Career growth opportunities at GardaWorld.

Travel

Daily visits to client sites within the market.