Field Service Supervisor

Be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. Build personal credibility with both internal and external clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships.

Pay

Competitive Salary: $55,000/yr

Schedule

This position may require working long hours and on weekends.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Requirements

• Authorized to work in the United States
• A high school diploma or equivalent
• A minimum of one (1) year of management experience
• Must have reliable transportation for travel to various client sites
• Availability for duties on an as-needed basis outside standard working hours
• Ability to work independently with minimal supervision

Skills

• Threat assessment & risk management
• Incident response & emergency procedures
• Security technology proficiency (CCTV, access control, alarm systems)
• Problem Solving & Conflict Resolution
• Active listening & rapid responsiveness
• Knowledge of industry regulations, contracts, and policies
• Attention to detail & reporting accuracy
• Motivation & team engagement skills
• Continuous quality improvement mindset

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job—26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.