Field Service Supervisor
About the role
Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Responsibilities
- Direct connection to the Technicians, Union connection and onboarding
- Maintain relationship with Union
- SME for Tech Quoting and drive ops selling charge
- Training and development schedule, Onsite training
- Fleet, Site visits, jobsite QA
- Customer engagement
- Work with Service Coordinators on daily and extended schedule
- PM Plan Review for renewals and new contracts
- Daily time entry approval, Weekly payroll and issue resolution
- Site / Safety Inspections
Requirements
- Hight School Diploma or GED
- 5+ Commercial HVAC system knowledge and Components
- 5+ years Management experience dealing with Service Technician and customers.
- Must have a valid drivers license and be insurable by Carrier
Qualifications
- Must have a valid drivers license and be insurable by Carrier
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Tuition Assistance
Pay
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Contact Information
To learn more about our benefits offering, please click here Work with us | Carrier Corporate.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 1 July 2026