Field Service Supervisor

About the role

The Field Service Supervisor is a leadership role responsible for overseeing the operations, safety, profitability, and staff development within our Industrial Services division in Milwaukee.

Responsibilities

• Ensure successful completion of customer equipment services, tank cleaning, fluid filtration, and internal tank cleaning and service needs.
• Work closely with safety coordinators to ensure adherence to company safety policies, OSHA standards, and environmental regulations.
• Manage project timelines, assist with budgets, oversee equipment uses, and ensure compliance with all regulatory requirements.
• Plan and direct the daily work for field technicians.
• Serve as a primary point of contact for key customers, preparing technical proposals with sales and support teams, addressing concerns, and ensuring customer requirements and satisfaction are met.
• Oversee and uphold operation budgets, monitor project costs, and initiate cost control programs to ensure projects remain within budget and meet profitability goals.
• Communicate, present, and influence credibly and effectively at all levels of the customer's organization, including executive, engineering, and C-level.
• Continuously improve and develop standards for the service department, streamlining processes to maximize efficiency and productivity.
• Coordinate procedures for facility and equipment maintenance, including procurement and managing inventory levels to meet operational demands.
• Prepare reports for management, clients, and regulatory agencies regarding operations, project status, safety metrics, and financial performance.

Requirements

• 1+ years of industry experience or other relevant experience helpful.
• Proven ability to manage multiple projects simultaneously.
• Managing a team of up to 20 people.
• Strict attention to detail.
• Able to collaborate without issue within sales and operating systems.
• Excellent listening, reporting, and presentation skills.
• Cross-functional verbal and written communication skills; both internally and externally.

Qualifications

• Valid driver’s license.
• Frequent speaking, listening, walking, and standing.
• Regular bending, stooping, kneeling, squatting, and climbing.
• Ability to lift up to 40 pounds.
• Strong communication skills and attention to safety.
• Occasional automobile travel.
• Exposure to seasonal weather conditions and shop environments with equipment, noise, and potentially slippery surfaces.
• Must follow all safety requirements and wear required PPE, including safety glasses and steel-toed boots as needed.
• Occasional local and overnight travel as business needs require.

Skills

• Effective leadership of technical and service teams.
• Strategic planning and execution.
• Project management and budget oversight.
• Customer relationship management.
• Continuous improvement and process optimization.
• Technical expertise in industrial services.

Benefits

Medical Plan options, including fertility coverage and free mental health and telehealth coverage.
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details

Pay

Details available at https://www.ascentek.com/careers/

Schedule

Hourly, Full time, Mon-Fri, First Shift

Contact

For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/. Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.