Field Service Supervisor

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? Join our award-winning team in Tampa, FL.

About the role

The Field Service Supervisor leads, coordinates, and develops the field service team while ensuring safe, efficient, profitable, and customer-focused service operations. This role is accountable for technician performance, service revenue, customer satisfaction, work-in-progress (WIP) management, work order accuracy, communication, and overall service department profitability.

Responsibilities

• Organize and present at weekly tech meetings and safety training
• Maintain high-quality service delivery in an efficient, productive, and profitable manner
• Maintain ongoing maintenance schedules for service accounts
• Organize, coordinate, and schedule all scheduled maintenance, replacement, and customer service work orders
• Assist or assign assistance for technicians on accounts to ensure work quality
• Maintain open and positive communication (both verbal and written) with employees, departments, customers, and vendors
• Maintain appropriate staffing level and workload distribution to meet customer and business needs
• Provide leadership and operational management for a team of 20+ Field Technicians
• Dispatch according to priority
• Meet or exceed monthly budgeted revenue with a 65% or higher gross profit
• Work with PSSR to quote repairs timely and accurately
• Open and close work orders with accuracy and clarity for customer billing
• Monitor employee training progress
• Discipline according to the Alta Handbook—working closely with HR
• Oversee payroll entry and audit for accuracy
• Purchase order acquisition and coordination
• Monitor work in progress daily
• Responsible for condition of service vehicles and facility
• Required to be on weekend on-call rotation for your segment
• Recruit, interview, and hire technicians
• Perform yearly technician reviews
• Promote a positive customer experience
• Incorporate Alta's Guiding Principles into daily activities
• Perform other duties as needed

Key Performance Measures

• Field Service Revenue
• Service Gross Profit
• Technician Productivity and Utilization
• Billable Hours and Labor Recovery
• WIP and WIP Aging
• Work Order Turnaround Time
• Customer Satisfaction
• Work Order Accuracy
• Parts Capture and Revenue
• Rework Reduction
• Safety Performance
• Training and Certification Completion
• Overall Service Department Profitability

Qualifications

• 2-4 years of previous oversight experience preferred
• Dealership experience is highly preferred
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others

Skills

• Computer Skills: Microsoft Word, Excel, Outlook, Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and Extend
• Language Skills: Intermediate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Reasoning Ability: High ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills: Intermediate ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands / Work Environment

• Physical/Sensory Functions: Regularly will sit, use hands, talk/hear; Occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision Requirements: Close vision (clear vision at 20 inches or less)
• Lift and/or Move Functions: Occasionally up to 25 pounds
• Work Environment: Occasionally will work near moving mechanical parts, exposed to fumes or airborne particles, outdoor weather conditions

Benefits

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental, and Vision insurance, plus much more)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays

Schedule

Monday to Friday, day shift

About Alta

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA,” our employees across North America are committed to excellence. It’s the Alta way.

What We Look For

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. We search for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.