Field Service Supervisor

Primary/Major Duties and Responsibilities (Essential Functions)

• Aid in developing, refining, and enforcing requirements for all contractual SOWs, SOPs, and safety procedures
• Resolve conflicts or issues that arise while scheduling and coordinating visits for all assigned IMAP teams
• Ensure assigned IMAP teams perform their tasks in accordance with the contract and professionally
• Communicate with assigned IMAP technicians regularly to share feedback, expectations, program updates, and best practices
• Ensure assigned IMAP technicians have all necessary documents and information before their visits
• Review Weekly Status Reports to verify that the team is not deviating from their approved SOW and managing their time appropriately
• Prepare cost and labor estimates for corrective maintenance work
• Propose Preventative and Corrective Maintenance SOW changes for each visit
• Review and edit Service Reports for each visit completed by assigned IMAP teams
• Review completed equipment PM checklists for each visit completed by assigned IMAP teams
• Edit and clarify Bills of Material included in SR for each visit completed by assigned IMAP teams
• Coordinate with the IMAP Logistics team to identify and procure parts and materials related to assigned team visits or emergency response visits requested by OBO
• Coordinate with the Logistics Manager to ensure that all deployed technicians have required tools, equipment, and PPE required to complete their assigned SOW
• Review and approve Deltek Timesheets for all technicians on assigned IMAP Teams
• Advise OBO, Facility Managers, and deployed IMAP technicians in all matters pertaining to SOW for assigned IMAP teams
• Support IMAP Data Entry Specialists to document IMAP work in client’s computerized maintenance management software (Global Maintenance Management System - GMMS)
• Periodically travel to overseas work locations for Quality Assurance (QA) oversight over all assigned IMAP teams
• Complete necessary inspection reports and documentation required to support findings during QA Visits
• Create and update standardized maintenance checklists and procedures for assigned IMAP teams, as necessary
• Identify unsatisfactory trends or repetitive discrepancies and present clear, concise, and appropriate recommendations to improve workflow or techniques that will enhance efficiency, quality, and safety
• Give feedback to technicians on assigned IMAP teams to improve performance and quality of field work, including administering discipline, when necessary
• Maintain working knowledge of latest applicable technical codes and regulations to ensure work completed by all assigned IMAP teams is in compliance
• Interview and vet all prospective technicians for assigned IMAP teams identified by IMAP Recruiters

Requirements

• Active Secret Clearance; TS Clearance preferred
• Have a Bachelor's degree in an electrical field from an accredited college or university AND a minimum of 3 years' experience in electrical design or renovation, OR
• Have an Associate's degree in an electrical field from an accredited college or university AND a minimum of 5 years' experience in electrical design or renovation, OR
• A Master Electrician's license AND 7 years' experience in electrical design or renovation, OR
• A Journeyman's Electrician's license AND 10 years' experience in electrical design or renovation

PREFERRED SKILLS

• Experience with Microsoft Office Suite
• Excellent oral and written communication skills
• Experience with handling multiple concurrent workflows and meeting competing deadlines that may require quick turnaround
• Physical ability to periodically travel overseas
• Physical ability to work on ladders, access rooftops and other hard to reach areas, and be able to lift and carry materials and tools in excess of 25 lbs
• Familiarity with the requirements outlined by organizations associated with assigned IMAP teams, such as ASHRAE, ISA (111), OSHA, NFPA 70 (E), NEMA, and other safety regulations