Field Service Supervisor

Primary/Major Duties and Responsibilities (Essential Functions)

• Aid in developing, refining, and enforcing requirements for all contractual SOWs, SOPs, and safety procedures
• Resolve conflicts or issues arising during scheduling and coordination of visits for assigned IMAP teams
• Ensure assigned IMAP teams perform visits in accordance with the contract and professionally
• Communicate with assigned IMAP technicians regularly to share feedback, expectations, and best practices
• Ensure technicians have necessary documents and information before visits
• Review Weekly Status Reports to verify adherence to approved SOWs and manage time effectively
• Prepare cost and labor estimates for corrective maintenance work
• Propose Preventative and Corrective Maintenance SOW changes for Government approval
• Review and edit Service Reports for accuracy, clarity, and completeness
• Review and edit Equipment PM checklists for completeness and inclusion of work details
• Edit and clarify Bills of Material included in Service Reports
• Coordinate with IMAP Logistics team to identify and procure parts and materials
• Coordinate with Logistics Manager to ensure technicians have required tools, equipment, and PPE
• Review and approve Deltek Timesheets for technicians on assigned IMAP teams
• Advise OBO, Facility Managers, and deployed IMAP technicians on SOW matters
• Support IMAP Data Entry Specialists in documenting IMAP work in client’s computerized maintenance management software
• Periodically travel to overseas work locations for QA oversight
• Complete necessary inspection reports and documentation for QA visits
• Create and update standardized maintenance checklists and procedures for assigned IMAP teams
• Identify unsatisfactory trends or repetitive discrepancies and recommend improvements
• Give feedback to technicians on assigned IMAP teams to improve performance and quality
• Maintain knowledge of latest applicable technical codes and regulations
• Interview and vet prospective technicians for assigned IMAP teams

Requirements

• Active Secret Clearance; TS Clearance preferred
• Bachelor's degree in a mechanical field from an accredited college or university AND a minimum of 3 years' experience in mechanical design, renovation, or HVAC/BAS maintenance management, OR
• Associate's degree in a mechanical field from an accredited college or university AND a minimum of 5 years' experience in mechanical design, renovation, or HVAC/BAS maintenance, OR
• Master's HVAC license AND 7 years' experience in mechanical design, renovation, or HVAC/BAS maintenance

PREFERRED SKILLS

• Experience with Microsoft Office Suite
• Excellent oral and written communication skills
• Experience with handling multiple concurrent workflows and meeting competing deadlines
• Physical ability to travel overseas, work on ladders, access rooftops, and lift/carry materials/tools
• Familiarity with safety regulations such as ASHRAE, ISA (111), OSHA, NFPA 70 (E), NEMA, etc.