Field Service Supervisor

Responsibilities

• Cook up and oversee the installation of 40-600mva Transformers
• Assist in Technical support on issues in the field, factory or customer requests
• Display a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems
• Oversee and sometimes the hands on installation of all external parts and components of transformers in accordance with individual installation instructions
• Guide the testing of transformer alongside the customer engineers
• Apply advanced skills to resolve very complex problems not covered by existing procedures or practices with the support of the field services manager
• Thoroughly document job activities through written reports
• Perform up front investigations on transformer issues that arise to include Root Cause Analysis
• Act as a professional communicator and representative of HPT to customers and vendors
• Support HPT positive public and customer relations with everyone involved with our company, customers, or vendors
• Presents a positive image of the company and of one self as a person who represents business for or of the company
• Observes all company policy’s during the workday and maintains honesty and integrity in all business affairs

Requirements

• Installation of transformers experience strongly preferred
• Electrical experience strongly preferred
• Strong interpersonal and customer relations skills
• Knowledge of electrical testing of transformers strongly preferred
• Vacuum oil processing knowledge preferred
• Connecting the external wiring of the transformer
• Instruction and guiding subcontractors in all matters of the erection and commissioning
• Experience pre-commissioning tests on site
• Inspection and maintenance of transformers
• Ability to travel up to 80% of the time

Qualifications

• Extensive travel including international destinations
• Exposure to the elements at customer installation sites
• Extended periods of Walking, Standing, Working at Heights, Bending Crouching and in some cases Heavy Lifting
• Exposure to various safety hazards including high voltage electricity, heavy machinery, and hazardous chemicals

Skills

• Installation of transformers
• Electrical experience
• Customer relations skills
• Testing transformers
• Oil processing knowledge
• External wiring
• Subcontractor management
• Pre-commissioning tests
• Transformer inspection
• Travel ability

Benefits

• Majority Company paid Health, Dental and Vision insurance
• 100% paid company life, LTD, STD, and AD&D insurance
• 401k plan with company match