Field Service Specialist - Industrial Water & Process Equipment

About the role

The Field Service Technician is a hands-on technical role for someone who enjoys working directly with industrial equipment, traveling to customer sites, solving problems, and seeing projects through from installation and startup to successful operation.

Responsibilities

• Travel up to 75% to customer sites to provide hands-on installation, startup, commissioning, troubleshooting, and technical support for custom water treatment and process equipment.
• Serve as the primary onsite technical contact for customers during field service visits, addressing equipment issues, answering questions, and helping ensure successful startup and operation.
• Start up, troubleshoot, test, and operate equipment at customer facilities and provide hands-on training to customer personnel on proper equipment operation.
• Diagnose equipment and system issues using knowledge of industrial electrical wiring, PLC programming/Ladder Logic, motor controls, instrumentation, mechanical systems, and related components.
• Apply knowledge of chemical dosing, chemical feed systems, usage, and testing when commissioning and troubleshooting water treatment equipment.
• Aid regional service teams with equipment changeouts, chemical feed systems, system operations, troubleshooting, and technical training.
• Use knowledge of fluid dynamics, calculations, electrical diagrams, blueprints, and equipment documentation to diagnose problems and support successful field installations.
• Collaborate with Engineering, Project Management, Production, Industrial Controls, and other internal teams to resolve field issues and identify opportunities to improve equipment design, functionality, reliability, and serviceability.
• Provide real-world feedback from customer sites to help improve future equipment designs, installations, and operating procedures.
• Maintain accurate documentation of field service activities, including troubleshooting performed, solutions implemented, equipment status, and recommendations for follow-up or future improvements.
• Ensure equipment and systems meet Company quality standards and perform all work in accordance with customer and Company safety requirements.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous experience in field service, equipment installation, industrial maintenance, electrical work, technical support, equipment manufacturing, or a related technical field.
• Strong electrical aptitude and experience working with industrial electrical systems.
• Knowledge of PLCs, motor controls, instrumentation, industrial wiring, and/or electrical troubleshooting.
• Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment and systems.
• Strong problem-solving skills and the ability to independently diagnose issues in the field.
• Ability to read and interpret electrical diagrams, blueprints, equipment drawings, and other technical documentation.
• Strong communication and interpersonal skills with the ability to work directly with customers and explain technical concepts clearly.
• Ability to troubleshoot issues under time-sensitive field conditions.
• Willingness and ability to travel up to 75% to customer sites (overnight travel).
• Ability to lift and move up to 75 pounds.
• Willingness and ability to work in non-temperature-controlled environments and around chemicals commonly found in industrial water treatment applications.

Preferred Qualifications

• Previous field service or commissioning experience with industrial equipment.
• Experience with water treatment, process equipment, pumps, chemical feed systems, filtration systems, or other fluid-handling equipment.
• Knowledge of chemical processes, chemical dosing, and analytical testing.
• Associate's or Bachelor's degree in Electrical Engineering, Chemical Engineering, Engineering Technology, Industrial Technology, or a related technical discipline.