Field Service Specialist III

Responsibilities

• Performs preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on multiple high-end specialty imaging modalities (MRI, CT, Cath Lab, X-ray, Nuc-med) and on low end modalities (Ultrasound, injectors) as needed.
• Ensures compliance with changes in regulations, policies and procedures set by national and state regulatory bodies.
• Responsible for ensuring that all scheduled work is accomplished on time, customer needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize any service interruptions.
• Has service support scheduling and vendor management responsibility.
• Contributes to department improvement, collaborates, and maintains positive relationships with customers.
• Maintains a department "culture" that is patient-focused and participates in teamwork, quality, integrity, and professional growth, always upholding the Prime Healthcare Mission and Vision.

Qualifications

• Associate degree in biomedical/electrical engineering technology, or equivalent military education with minimum 11 years’ experience servicing diagnostic imaging equipment.
• Formal certification of training (OEM or third-party training center) in the medium to high-end imaging modalities.
• Working knowledge of Networking, PACS and DICOM standards required.
• Knowledge of Associated tools and test equipment.
• Demonstrate mechanical diagnostic troubleshooting and repair skills in a timely manner.
• Willingness to cross-train other team members.
• Familiar with the Healthcare Industry understanding roles in various departments and users.
• Support policies and procedures of Prime Healthcare.
• Professional appearance and behavior.
• Communicate effectively, share knowledge, proactively complete tasks, and cooperate in a team environment.
• Maintain a valid DL with good driving record.
• Travel to other Prime Healthcare Hospitals as required.