Field Service Specialist

About the role

The Field Service Specialist is a key customer-facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices.

Responsibilities

• Performs repairs, calibrations, preventive maintenance, installations on a variety of electro-mechanical medical equipment within established SLAs, quality, and procedural standards.
• Analyzes both routine and advanced equipment failures to determine root cause and performs corrective action.
• Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly.
• Ensures test equipment is working properly and calibrated within established intervals.
• Documents all performance and maintenance records on equipment.
• Plans and orders parts necessary for service and PM and maintains proper system inventory records.
• Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues.
• Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance.
• Participates in department meetings and training events.
• Makes recommendations to management regarding service strategies on process improvements; keeps supervisor informed of activities, needs and problems.
• May participate in installation or field action planning and execution.
• May lead or work on projects as assigned.
• Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.

Requirements

• Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate.
• Ability to exercise independent judgment to draw accurate conclusions to solve advanced equipment related problems based on available information.
• Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
• Excellent verbal and written communication skills required.
• Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
• Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.
• Must be able to sit and drive extended distances as per region requirements or fly for several hours.
• Must be able to travel including overnight stays as required.
• Must have valid driver’s license.

Qualifications

• Demonstrated ability to work independently to effectively manage assigned territory.
• Associate’s degree or higher in electrical/electronic engineering, biomedical equipment technology, or computer science with 3+ years of experience.
• OR Associate’s degree or higher in non-related field with 5+ years of electro-mechanical troubleshooting experience.
• Biomedical Engineering Technology (BMET) certification.
• Completion of a U.S. military electrical or electrical biomedical equipment technology program with 5+ years of electro-mechanical troubleshooting experience.
• Previous field service experienced is strongly preferred.

Skills

• Interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate.
• Basic mathematical skills in addition, subtraction, multiplication, division, and fractions.
• Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
• Excellent verbal and written communication skills.
• Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
• Ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.
• Valid driver’s license.

Benefits

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

US Benefits at Vantive include:

• Comprehensive compensation and benefits packages for eligible roles.
• Health and well-being benefits including medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits including the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future.
• The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.
• Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Join us and enjoy the competitive compensation and benefits we offer to our employees.