Field Service Specialist

Responsibilities

• Provide aftermarket service support for Potain Tower Crane products on-site and over the phone.
• Assist distributors and customers with trouble shooting and problem solving all technical service, installation, repair, or modification issues.
• Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with department manager.
• Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance processes.
• Offer technical information for resolution when required.
• Cookordinate and Administer Service Bulletins and Product Improvement Programs.
• Aid other Product Service Managers with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIP's and Bulletins.
• Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance.
• Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

Requirements

• Must be able to read, understand and work with schematics.
• Experience using a multi-meter, laptop computer, the internet, Microsoft Office products such as Outlook, Excel, and Word are necessary.
• Must be able to obtain a personal credit card with $5k minimum limit for sole use in extended travel and business expenses incurred.

Behavioral Competencies

• Strong verbal and written communications skills as well as organizational and time management skills a must.
• Strong decision making and problem-solving skills.

Required Education And Experience

• Associate degree in Engineering with a minimum of 5 years’ experience in manufacturing, heavy equipment distribution or customer service or a High School diploma with a minimum of 9 years same experience.

Physical Requirement

• Must be able to work outdoors on cranes performing troubleshooting, diagnostic and disassembly-assembly work, in all weather conditions.
• Must be able to climb and work at heights up to and over 300 feet.
• Must be able to lift up to 50lbs.

Travel Required

• International & Domestic 80%

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.