Field Service Specialist

About the role

Socomec North America (NAM) is a division of Socomec, a global leader in electrical equipment engineering and manufacturing, specializing in low voltage energy performance. The Field Engineering Services Division provides professional field services and technical support for Powersmiths and Socomec products across various markets including power distribution, critical power, green and brown field buildings, and data centers.

Responsibilities

• Maintain excellence in safety ensuring all work is performed in a safe and professional manner
• Communicate, coordinate, and manage a complex schedule including arranging for travel and site access to secure environments
• Work closely with client engineers, contractors, and other contacts to meet project requirements and ensure customer satisfaction
• Review and interpret work instructions, installation manuals, commissioning schedules and scripts, maintenance manuals, electrical drawings and one-line diagrams to accurately and safely execute work
• Carefully coordinate with technical support and management teams to ensure timely escalation of issues
• Maintain a learning mindset to continuously improve knowledge and abilities needed to support Powersmiths and Socomec products and services

Qualifications

• Bachelor’s degree in Electrical Engineering or related discipline preferred or equivalent electrical or power electronics field experience or related military experience
• Strong understanding of, or willingness to learn and adhere to, health and safety regulations and protocols including OSHA 1910 and NFPA 70E
• Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS)
• Demonstrated ability to deliver the highest level of customer service while working independently
• Demonstrated ability to plan travel, develop and execute complex scheduling of client site visits
• Strong knowledge of, or willingness to learn, the energy conservation market
• Able to collect and synthesize information from multiple sources in order to execute a large and diverse number of projects, tasks and issues with professionalism and persistence
• Able to effectively represent Powersmiths and effectively communicate with clients, contractors, commissioning agents, and others at varying technical levels
• Able to adhere to standards and ensure compliance with customers’ specific requirements on each project
• Capable of working in a fast-paced entrepreneurial environment, managing and accurately completing multiple tasks within tight deadlines and in accordance with the project deliverables and customer requirements
• Able to obtain clearance to access schools and government installations

Benefits

The position is salaried non-exempt and offers an interesting, innovative work environment, along with a competitive benefits package. Compensation ranges from $75,000 to $80,000 USD annually.

Pay

$75,000 - $80,000 USD per year

Schedule

Regular travel to customer sites is required, which may involve driving or other modes of transportation. Occasional international travel may also be required.