FIELD SERVICE SPECIALIST
About the role
Parking and Transit Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.
Responsibilities
- Provide assistance to customers using the new AMANO equipment at pay-on-foot stations and entry/exit lanes.
- Engage with customers in a positive and professional manner, delivering a high level of customer service.
- Greet and acknowledge each customer with a warm, friendly introduction, while maintaining a professional appearance and clear, courteous communication.
- Comfortable utilizing Parking Software programs to provide payment options to customers.
- Prepare activity logs and report service/maintenance issues to their supervisor for resolution.
- Respond to intercom calls and communicate with a two-way radio and telephone.
- Provide general campus information to guests, including; directions, parking alternatives and other information.
- Provide minor cleaning and equipment maintenance such as; clearing ticket dispensers, adjusting gate arms and intercom issues.
- Provide light structure maintenance such as picking up trash throughout the facility and keeping the parking equipment clean.
- Perform other duties as assigned.
Requirements
- High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications
- Experience working with credit card transactions in a high-volume retail environment with direct customer contact.
- Experience working in a high-volume service environment (2 years).
- Experience working in a parking operation at a university, city, or airport.
- Experience with credit and debit card transactions.
- Experience in providing quality customer service interaction with the general public.
- Experience in maintaining accurate records.
- Experience in work that requires attention to detail and/or loss prevention requirements.
- Experience with Microsoft Office applications (i.e., Word, Excel, Outlook).
- Evidence of a valid Class D driver's license; an MVR will be conducted.
- Work experience in an outdoor setting.
Department Statement
Parking and Transit Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.
Pay
$20.00 per hour
Schedule
Not specified
Benefits
Not specified