Field Service Site Lead

Located in The Gulf At Jered, a PAR Systems Company and leader in engineered solutions for naval and maritime systems, our Field Service team plays a critical role in supporting customers through technical expertise, reliable service, and effective project execution. We are looking for an experienced Field Service Site Lead who brings strong technical capabilities, hands-on leadership, and the ability to coordinate complex field service activities while maintaining exceptional customer relationships. In this role, you'll serve as Jered's primary on-site Field Service representative in Pascagoula, Mississippi, primarily supporting Huntington Ingalls Industries (Ingalls), with additional coverage throughout Alabama and other Gulf Coast shipyards. You'll provide hands-on technical support, coordinate field activities, and serve as a key connection between customers, Field Service Engineers, Technicians, Engineering, and Field Service Operations leadership. This remote, field-based position combines technical execution, customer coordination, and site leadership to ensure work is completed safely, efficiently, and in accordance with Jered's quality and technical standards. Success Criteria As a Field Service Site Lead, you'll spend most of your time coordinating on-site field service activities, providing technical guidance, supporting troubleshooting and repairs, and maintaining strong communication between customers and internal teams. You'll participate in customer planning, production, technical, testing coordination, and project status meetings while maintaining visibility of project priorities, technical concerns, material requirements, and schedule risks. The most successful team members bring strong mechanical and technical expertise, sound judgment, and the ability to lead field activities without direct personnel-management authority. You'll provide hands-on support during installation, repair, testing, commissioning, and modernization while ensuring work follows approved drawings, procedures, technical requirements, and OEM workmanship standards. You'll also mentor less-experienced personnel, coordinate daily field activities, and support accurate reporting and documentation. Success in this role means maintaining customer confidence, identifying and escalating technical or quality concerns before they impact project execution, and ensuring field activities remain aligned with customer requirements and company standards. You'll balance customer priorities with technical integrity, promote accountability across the field team, and support consistent communication with Field Service Operations and Engineering. Technical and personnel-management authority will remain with the appropriate Engineering and Field Service management teams. Qualifications Strong hands-on mechanical and technical capabilities with excellent troubleshooting, critical thinking, and problem-solving skillsDemonstrated shipyard experience involving technical execution, troubleshooting, coordination, or team leadershipAbility to evaluate workmanship, engineering, customer dependencies, and contractual concerns and determine when escalation is necessaryExperience coordinating field activities and providing technical direction without formal personnel-management authorityStrong written and verbal communication skills with the ability to effectively communicate with technical and nontechnical audiencesAbility to professionally represent Jered in customer meetings and maintain productive working relationshipsAbility to identify and address unacceptable technical conditions while balancing customer urgency with quality and OEM requirementsStrong initiative, accountability, and ability to work independently without constant management directionAbility to support local field service operations and travel to additional project locations as neededWillingness and ability to travel approximately 30%US Persons Preferred Qualifications Engineering or Engineering Technology degree, or equivalent technical education and/or relevant field experience8–10 years of progressive experience in shipyard operations, marine engineering, field service, or technical leadershipExperience with marine mechanical, electrical, hydraulic, or electromechanical equipmentExperience with marine elevators, deck machinery, shipbuilding, or ship repairExperience coordinating field personnel, subcontractors, Engineering resources, or customer work activitiesExperience communicating with shipyards, government customers, Engineering, Quality, or other technically demanding customersExperience participating in customer-facing technical, production, testing coordination, and issue-resolution meetings You’ve learned about what you'll be doing, here are the benefits you'll gain when you join our team: Global team recognized for their passion of inventingFirst-of-a-kind product culture and project exposureTraining and development from industry-leading expertsCutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition Reimbursement Jered, a PAR Systems company is an equal opportunity employer and we value individuals with a variety of backgrounds and experiences. We do not discriminate on the basis of race, color, religion, sex, national origin or any other status protected by applicable law. We use AI to assist with sorting applications, but real humans do all the evaluating and deciding. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs. #AreaOfInterest:Field-Service