Field Service Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead field technicians during installations, commissioning, inspections, maintenance, troubleshooting, and repairs.
• Serve as the primary customer contact on-site and provide professional project updates.
• Lead daily safety meetings and ensure compliance with OSHA, customer, and company safety requirements.
• Troubleshoot electrical, mechanical, hydraulic, and control system issues.
• Read and interpret electrical schematics, mechanical drawings, P&IDs, and service documentation.
• Inspect, diagnose, repair, and commission air fin coolers, plate heat exchangers, shell & tube heat exchangers, and related equipment.
• Cookordinate activities with Engineering, Project Management, Manufacturing, and Quality.
• Complete detailed digital service reports and recommend corrective actions.
• Train and mentor technicians while maintaining high workmanship standards.
• Travel approximately 80% or more as business requires.

LEADERSHIP RESPONSIBILITIES

• Assign daily work and coordinate field crews.
• Coach technicians and provide technical guidance.
• Promote quality, safety, and continuous improvement.
• Escalate customer concerns and resolve issues professionally.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Excellent verbal and written communication.
• Professional customer-facing presence.
• Conflict resolution and expectation management.
• Read electrical schematics.
• Troubleshoot motors, VFDs, sensors, controls.
• Use multimeters, megohmmeters, clamp meters.
• LOTO and electrical safety.
• Repair pumps, motors, bearings, gearboxes, couplings.
• Perform alignments and mechanical inspections.
• Preferred experience with AFCs, plate and shell & tube heat exchangers.
• Commissioning, troubleshooting and performance evaluation.
• Microsoft Office.
• Valid driver's license.
• Ability to obtain Passport and TWIC.

EDUCATION AND EXPERIENCE (required levels)

• Associate degree in a technical discipline or equivalent experience.
• Minimum 5 years industrial field service experience with at least 2 years leading crews preferred.

PHYSICAL DEMANDS

• Frequent exposure to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration.
• Occasional exposure to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation.
• Frequent standing, walking, sitting, reaching with hands and arms, climbing or balancing.
• Occasional stooping, kneeling, crouching, or crawling.
• Occasional lifting and/or moving up to 50 pounds.

WORK ENVIRONMENT

• Frequent exposure to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration.
• Occasional exposure to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation.
• Frequent standing, walking, sitting, reaching with hands and arms, climbing or balancing.
• Occasional stooping, kneeling, crouching, or crawling.
• Occasional lifting and/or moving up to 50 pounds.