Field Service Lead

About the role

Boston Engineering is a technology-driven consulting firm specializing in product development, systems engineering, and technology commercialization. This role is part of the company's growing Maritime Intelligence business, which delivers advanced sensing systems to federal agencies and research institutions.

Responsibilities

• Support customer technology evaluation, tactical integration, and field deployment of Maritime Intelligence systems.
• Capture mission-relevant sensor data during exercises; ensure fidelity, security, and traceability of all collected datasets.
• Coordinate and work with engineering to analyze system performance against objectives and environmental variables.
• Ensure successful customer adoption by leading installation and commissioning, delivering customer training, providing documentation and onboarding support, and assisting with system integration.
• Manage orders, control inventory, oversee warehousing, coordinate shipping and customs processes, and handle returns (RMA) processing.
• Deliver units to customers efficiently by managing orders, controlling inventory of units, overseeing warehousing of units, coordinating shipping and customs processes, and handling returns (RMA) processing.
• Identify systemic external operational issues, risks, and compliance gaps; drive development of mitigation strategies, ensure corrective actions are executed, and escalate unresolved risks when necessary.
• Conduct pre- and post-exercise briefings, highlight system capabilities, limitations, and tactical relevance and collaborate with other leaders for future engineering and manufacturing planning.
• Act as the primary point of contact providing customer support on delivered systems.
• Support existing team and eventually recruit and mentor a small, agile team across field operations, logistics, and support.
• Translate contract requirements into operational plans.
• Deliver post-mission reports with actionable insights for Navy sponsors, acquisition teams, and product development.

Qualifications

• 5-8+ years of experience in operations, military system use and training, or product delivery—preferably in defense or marine technology.
• Experience with software, oceanographic sensors, underwater vehicles, or maritime systems a plus.
• Bachelor’s degree in Software Engineering, Systems Engineering, Operations or related field(s).
• U.S. citizenship required; ability to obtain security clearance.

Bonus Skills

• Military experience
• Familiarity with defense programs and/or DoD R&D contracts
• Experience deploying systems in harsh marine environments