Field Service Site Lead

About the role

Located in The Gulf At Jered, a PAR Systems Company and leader in engineered solutions for naval and maritime systems, our Field Service team plays a critical role in supporting customers through technical expertise, reliable service, and effective project execution. We are looking for an experienced Field Service Site Lead who brings strong technical capabilities, hands-on leadership, and the ability to coordinate complex field service activities while maintaining exceptional customer relationships. In this role, you'll serve as Jered's primary on-site Field Service representative in Pascagoula, Mississippi, primarily supporting Huntington Ingalls Industries (Ingalls), with additional coverage throughout Alabama and other Gulf Coast shipyards. You'll provide hands-on technical support, coordinate field activities, and serve as a key connection between customers, Field Service Engineers, Technicians, Engineering, and Field Service Operations leadership. This remote, field-based position combines technical execution, customer coordination, and site leadership to ensure work is completed safely, efficiently, and in accordance with Jered's quality and technical standards.

Responsibilities

• Coordinate on-site field service activities, provide technical guidance, support troubleshooting and repairs, and maintain strong communication between customers and internal teams
• Participate in customer planning, production, technical, testing coordination, and project status meetings while maintaining visibility of project priorities, technical concerns, material requirements, and schedule risks
• Provide hands-on support during installation, repair, testing, commissioning, and modernization while ensuring work follows approved drawings, procedures, technical requirements, and OEM workmanship standards
• Mentor less-experienced personnel, coordinate daily field activities, and support accurate reporting and documentation
• Maintain customer confidence, identify and escalate technical or quality concerns before they impact project execution, and ensure field activities remain aligned with customer requirements and company standards
• Balance customer priorities with technical integrity, promote accountability across the field team, and support consistent communication with Field Service Operations and Engineering

Requirements

• Strong hands-on mechanical and technical capabilities with excellent troubleshooting, critical thinking, and problem-solving skills
• Demonstrated shipyard experience involving technical execution, troubleshooting, coordination, or team leadership
• Ability to evaluate workmanship, engineering, customer dependencies, and contractual concerns and determine when escalation is necessary
• Experience coordinating field activities and providing technical direction without formal personnel-management authority
• Strong written and verbal communication skills with the ability to effectively communicate with technical and nontechnical audiences
• Ability to professionally represent Jered in customer meetings and maintain productive working relationships
• Ability to identify and address unacceptable technical conditions while balancing customer urgency with quality and OEM requirements
• Strong initiative, accountability, and ability to work independently without constant management direction
• Ability to support local field service operations and travel to additional project locations as needed
• Willingness and ability to travel approximately 30%
• US Persons

Preferred qualifications

• Engineering or Engineering Technology degree, or equivalent technical education and/or relevant field experience
• 8–10 years of progressive experience in shipyard operations, marine engineering, field service, or technical leadership
• Experience with marine mechanical, electrical, hydraulic, or electromechanical equipment
• Experience with marine elevators, deck machinery, shipbuilding, or ship repair
• Experience coordinating field personnel, subcontractors, Engineering resources, or customer work activities
• Experience communicating with shipyards, government customers, Engineering, Quality, or other technically demanding customers
• Experience participating in customer-facing technical, production, testing coordination, and issue-resolution meetings

Benefits

• Global team recognized for their passion of inventing
• First-of-a-kind product culture and project exposure
• Training and development from industry-leading experts
• 401(k) & matching
• Medical, Dental, Vision Insurance
• Disability & Life Insurance
• PTO, Paid Holidays, & Parental Leave for both Parents
• Tuition Reimbursement