Field Service Scheduling Coordinator I

About the role

The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities. Location: Bio-Rad offers remote work flexibility for this role anywhere in the U.S.

Responsibilities

• Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time
• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls
• Positively impact CSAT (Customer Satisfaction) and other performance metrics
• Increase scheduling efficiency by having visibility to open work orders
• Contribute to increasing customer instrument “uptime”

Requirements

• Education: High School Diploma or Equivalent.
• Work Experience: Previous dispatcher and CSR experience preferred (3+ years).

Skills

• Good to excellent time management skills.
• Ability to work independently and take initiative in a fully remote work environment.
• Computer Skills: Intermediate MS Office including Teams, Outlook, SAP and Salesforce preferred.

Benefits

Bio-Rad offers a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce.

• competitive medical plans for you and your family
• free HSA funds
• a new fertility offering with stipend
• group life and disability
• paid parental leave
• 401k plus profit sharing
• employee stock purchase program
• an upgraded and streamlined mental health platform
• extensive learning and development opportunities
• education benefits
• student debt relief program
• pet insurance
• wellness challenges and support
• paid time off
• Employee Resource Groups (ERG’s)

Pay

The estimated hourly range for this position is $20.24 to $27.84 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.