Field Service Representative- Plymouth County

About the role

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience throughout the Dallas territory. To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

Responsibilities

• Direct delivery of service solutions for customers to promote the value of the Andersen brand.
• Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed.
• Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance.
• Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (e.g., Expense Reports, Job Assessments, Hours, Travel Advance).
• Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance.
• Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external).
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Requirements

• High school diploma and valid driver's license with clean driving record.
• 2 or more years window installation experience (preferably Andersen products) strongly preferred.
• Maintains high standards of dependability, including satisfactory attendance, safety compliance and time management.
• Knowledge of products, service procedures and construction methods.
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices.
• Ability to carry, lift/maneuver materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem-solving skills, strong communication skills and time management.

Qualifications

• Basic computer skills and the ability to work with or learn applicable software applications (e.g., WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app).
• Customer orientation.

Benefits

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing* (2026 target of $3,600 per eligible employee, prorated, paid quarterly)
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities