Field Service Representative, North DFW/Oklahoma

About the role

McKesson is seeking a Field Service Representative to support Post Acute Care customers across North Dallas-Fort Worth and Oklahoma. In this role, you'll partner with local business owners and healthcare providers, helping them navigate products, improve operational efficiencies, and maximize the value of their partnership with McKesson.

Position description

The Field Service Representative (FSR) serves as a trusted partner to Tier 1 and Tier 2 customer locations, conducting regular in-person customer visits and supporting key business initiatives. This role works closely with customer decision-makers including Administrators, Owners, Executive Directors, Directors of Nursing, and Business Office Managers to strengthen customer engagement, promote adoption of McKesson solutions, support new customer onboarding, and identify opportunities to grow business within existing accounts.

The FSR collaborates with Sales Managers and National Account Managers to drive customer satisfaction, improve formulary compliance, support product conversions, and capitalize on incremental sales opportunities.

Key responsibilities

• Conduct scheduled customer visits to assigned PAC customer locations throughout the territory.
• Build trusted relationships with customer owners, operators, and key decision-makers.
• Reinforce McKesson's value proposition and ensure customers are maximizing the benefits of their partnership.
• Support new customer onboarding through training, presentations, and ongoing account support during implementation.
• Educate customers on product offerings, formulary updates, and product conversion initiatives.
• Support utilization management and formulary compliance efforts for customers operating under PPD pricing models.
• Identify customer concerns, service gaps, and growth opportunities, partnering with internal stakeholders to deliver solutions.
• Promote and sell approved products and solutions, including equipment, housekeeping products, and special-order items.
• Collaborate with Sales Managers and National Account Managers to execute strategic sales and customer retention initiatives.
• Maintain accurate customer activity records and communicate market feedback to internal teams.

Requirements

• 2+ years of relevant experience.
• Valid driver's license and ability to pass a 7-year motor vehicle record check completed during pre-employment.
• Ability to travel 3 to 4 days per week throughout the assigned territory.
• Candidates must reside in the Dallas-Fort Worth (DFW) metropolitan area or within close commuting distance of the territory. This is a field-based position requiring regular in-person customer visits primarily within North DFW. Relocation is not provided for this role.

Preferred skills

• Relationship-building skills with the ability to establish trust and credibility with customers.
• Strong verbal communication and active listening skills.
• Consultative approach to influencing customer behaviors and business outcomes.
• Self-motivated with the ability to work independently and manage a territory effectively.
• Customer-focused problem-solving and decision-making abilities.
• Adaptable and comfortable working in a dynamic, fast-paced environment.
• Professional and approachable presence when interacting with customers and internal stakeholders.
• Ability to learn and understand healthcare products, technologies, and customer ordering systems.

Additional qualifications

• Experience in customer service, retail sales, healthcare support, account management, or other customer-facing roles.
• Experience managing multiple priorities and working across cross-functional teams.
• Detail-oriented with strong organizational skills.
• Ability to navigate change and adapt to evolving customer needs.
• Willingness to relocate for future career growth opportunities is a plus.

Pay

• Base salary of $67,000 annually.
• Target sales incentive opportunity of $12,000 annually, paid on a quarterly basis.
• Participation in McKesson's vehicle program, including either a monthly automobile allowance of $668 or a company-provided vehicle with fuel card.

Benefits

• Comprehensive benefits package.
• Opportunities for career advancement within McKesson.