Field Service Representative, North DFW/Oklahoma

Current Need

We are seeking a dedicated and relationship-focused Field Service Representative (FSR) to support Post Acute Care customers throughout North Dallas-Fort Worth (DFW) and Oklahoma.

Position Description

• Serve as a trusted partner to Tier 1 and Tier 2 customer locations, conducting regular in-person customer visits and supporting key business initiatives.
• Build trusted relationships with customer owners, operators, and key decision-makers.
• Reinforce McKesson's value proposition and ensure customers are maximizing the benefits of their partnership.
• Support new customer onboarding through training, presentations, and ongoing account support during implementation.
• Educate customers on product offerings, formulary updates, and product conversion initiatives.
• Identify customer concerns, service gaps, and growth opportunities, partnering with internal stakeholders to deliver solutions.
• Promote and sell approved products and solutions, including equipment, housekeeping products, and special-order items.
• Collaborate with Sales Managers and National Account Managers to execute strategic sales and customer retention initiatives.
• Maintain accurate customer activity records and communicate market feedback to internal teams.

Minimum Requirements

• 2+ years of relevant experience
• Valid driver's license
• 7 year motor vehicle record check completed during pre-employment
• Able to travel 3 to 4 days per week throughout the assigned territory

Preferred Critical Skills

• Relationship-building skills with the ability to establish trust and credibility with customers
• Strong verbal communication and active listening skills
• Consultative approach to influencing customer behaviors and business outcomes
• Self-motivated with the ability to work independently and manage a territory effectively
• Customer-focused problem-solving and decision-making abilities
• Adaptable and comfortable working in a dynamic, fast-paced environment
• Professional and approachable presence when interacting with customers and internal stakeholders

Additional Skills

• Experience in customer service, retail sales, healthcare support, account management, or other customer-facing roles
• Experience managing multiple priorities and working across cross-functional teams
• Detail-oriented with strong organizational skills
• Ability to navigate change and adapt to evolving customer needs
• Willingness to relocate for future career growth opportunities is a plus

Compensation and Career Growth

• Base salary of $67,000 annually
• Target sales incentive opportunity of $12,000 annually, paid on a quarterly basis
• Participation in McKesson's vehicle program, including either a monthly automobile allowance of $668 or a company-provided vehicle with fuel card
• Comprehensive benefits package and opportunities for career advancement within McKesson