Field Service Representative, North DFW/Oklahoma

About the role

McKesson is seeking a Field Service Representative to support Post Acute Care customers across North Dallas-Fort Worth and Oklahoma. In this role, you'll partner with local business owners and healthcare providers, helping them navigate products, improve operational efficiencies, and maximize the value of their partnership with McKesson. Success in this position comes from building trusted relationships, providing exceptional customer support, and serving as a reliable resource for customers.

Key responsibilities

• Conduct scheduled customer visits to assigned PAC customer locations throughout the territory
• Build trusted relationships with customer owners, operators, and key decision-makers
• Reinforce McKesson's value proposition and ensure customers are maximizing the benefits of their partnership
• Support new customer onboarding through training, presentations, and ongoing account support during implementation
• Educate customers on product offerings, formulary updates, and product conversion initiatives
• Support utilization management and formulary compliance efforts for customers operating under PPD pricing models
• Identify customer concerns, service gaps, and growth opportunities, partnering with internal stakeholders to deliver solutions
• Promote and sell approved products and solutions, including equipment, housekeeping products, and special-order items
• Collaborate with Sales Managers and National Account Managers to execute strategic sales and customer retention initiatives
• Maintain accurate customer activity records and communicate market feedback to internal teams

Requirements

• 2+ years of relevant experience
• Valid driver's license; 7-year motor vehicle record check completed during pre-employment
• Ability to travel 3 to 4 days per week throughout the assigned territory
• Candidates must reside in the Dallas-Fort Worth (DFW) metropolitan area or within close commuting distance of the territory
• Relocation is not provided for this role

Qualifications

• Relationship-building skills with the ability to establish trust and credibility with customers
• Strong verbal communication and active listening skills
• Consultative approach to influencing customer behaviors and business outcomes
• Self-motivated with the ability to work independently and manage a territory effectively
• Customer-focused problem-solving and decision-making abilities
• Adaptable and comfortable working in a dynamic, fast-paced environment
• Professional and approachable presence when interacting with customers and internal stakeholders
• Ability to learn and understand healthcare products, technologies, and customer ordering systems

Additional skills

• Experience in customer service, retail sales, healthcare support, account management, or other customer-facing roles
• Experience managing multiple priorities and working across cross-functional teams
• Detail-oriented with strong organizational skills
• Ability to navigate change and adapt to evolving customer needs
• Willingness to relocate for future career growth opportunities is a plus

Compensation

• Base salary of $67,000 annually
• Target sales incentive opportunity of $12,000 annually, paid on a quarterly basis
• Participation in McKesson's vehicle program, including either a monthly automobile allowance of $668 or a company-provided vehicle with fuel card
• Comprehensive benefits package and opportunities for career advancement within McKesson
• Total Target Cash (TTC) Pay Range: $79,600 - $132,600 (base pay plus target incentive)