Field Service Representative 1

About the role

The Field Services Representative 1 will diagnose and repair Gaumard simulators using light hand tools or electronics equipment. They will install new simulators and support equipment, as well as perform operational in-service training to instruct customers on how to operate and maintain the simulators.

Responsibilities

• Performs operational in-service training and installation of Gaumard Standard and Advanced Patient simulator(s) at customer sites.
• Visits hospitals, universities, medical centers, etc., to inspect, diagnose, and repair Gaumard’s Standard and Advanced Patient simulators using light hand tools or electronics equipment.
• Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
• Actively requests support and verification of process from senior Field Services Reps. in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
• Participate in group communications with other Field Services Team members.
• Completes repairs and verifies functionality in both a neat and timely fashion.
• Completes required documentation in a timely manner.
• Serves as contact for conference calls with customers.
• Other duties as required.

Qualifications/Requirements

• Requires an Associate degree in a technical or medical area or equivalent experience. Bachelor’s degree preferred.
• Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
• Ability to analyze and solve problems in a constantly changing environment.
• Self starter with ability to perform under pressure.
• Experience with workstation software and hardware installation, upgrades, and repairs.
• Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint).
• Excellent communications and time management skills.
• Ability to travel 75+%.
• Ability to work with limited supervision.

Physical/Mental Requirements

• Ability to communicate effectively in a business environment.
• Ability to think logically and follow procedures and instructions.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or listen.
• The employee is interchangeably required to sit, stand, and walk.
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to establish and maintain effective working relationships with customers and fellow employees.