Field Service Project Manager

About the role

Founded in 2001, the company is a growing technology firm with approximately 100 employees worldwide and a 50‑person team at its Sussex, Wisconsin facility. It develops monitoring, control, and communication solutions for utility companies, helping improve reliability, safety, and visibility of critical electrical infrastructure. The Sussex location serves as a hub for engineering, manufacturing, field service, and project execution, supporting utility and industrial customers across North America and globally. The Field Service Project Manager will act as the primary liaison between customers and field personnel, ensuring projects are executed efficiently, schedules stay on track, and customer expectations are exceeded.

Key Responsibilities

• Serve as the primary point of contact for customers, managing project communication, expectations, schedules, and deliverables throughout the project lifecycle.
• Coordinate field service projects from planning through completion, aligning resources, personnel, and timelines for successful execution.
• Support and coordinate Commissioning Engineers and field personnel, providing project guidance, resolving issues, and ensuring teams have what they need to succeed.
• Track project progress, maintain documentation, oversee project milestones, and help ensure work is completed accurately and efficiently.
• Collaborate with internal departments and customers to proactively address challenges, improve project outcomes, and ensure projects are properly completed and invoiced.

Required and Preferred Qualifications

• Bachelor’s degree preferred; equivalent project coordination, construction, service, or field operations experience will be considered.
• 3–5 years of experience in project management, project coordination, field service operations, construction, utilities, or a related environment.
• Strong project coordination, scheduling, and organizational skills with the ability to manage multiple priorities simultaneously.
• Proven experience working directly with customers in a project‑based, service, construction, utility, or industrial environment.
• Construction project coordination, field service, commissioning, building automation, utility services, controls integration, HVAC, telecom construction, or similar industry experience is highly preferred.
• Excellent communication, relationship‑building, and problem‑solving skills with a professional, customer‑focused approach.
• Engineering experience is not required; candidates with successful project coordination or project management experience from technical service environments are encouraged to apply.
• Minimal travel required, with occasional customer or site visits (typically three times per year) to support project coordination and better understand customer operations.

Benefits

• Comprehensive Health, Dental & Vision Insurance
• Disability Benefits
• 401(k) Retirement Plan with 6% company match
• PTO and holidays

Pay

$90,000 – $110,000