Field Service Professional- Richmond, VA

About the role

Vivint Smart Home, an NRG owned company, is seeking Field Service Technicians to join its nationally recognized team. This role combines technical expertise with sales opportunities, focusing on installing and servicing smart home technology while also identifying and selling upgraded solutions.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Train homeowners on using their new system to protect their families.
• Benefit from consistent coaching and leadership training to advance within the national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet).
• Comfortable bending, kneeling, and standing for extended periods.

Qualifications

We hire for attitude and train for skill. We welcome candidates with a sales mindset, customer-first attitude, and technical aptitude. Experience in retail, B2C sales, insurance, or service-based sales is a plus, but not required. No prior experience in the field is necessary.

Skills

Technical skills in areas such as cable/satellite install, pest control, construction, or solar are helpful but not required. Strong interpersonal and problem-solving skills are essential.

Benefits

Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments— you clock in from your driveway. Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters. Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!)!

Pay

Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.

Schedule

4-day work weeks (4/10 schedule, includes Saturdays).