Field Service Professional - Omaha, NE

About the role

At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Why Technicians Choose Vivint

• Total Compensation: Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual and on-the-job training, as well as ongoing coaching and support from leaders and teammates who care about your success.
• Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments — you clock in from your driveway.
• Work-Life Balance: Four-day work weeks (4/10 schedule, including Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: Ten paid holidays, two weeks of paid time off, 401(k) with 6% company match, an Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company-paid incentive trip for you and one guest.

A Day In The Life

As a Field Professional, you are the ultimate smart home expert. Your day-to-day responsibilities include:

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education: Training homeowners on how to use their new system to help protect their families.
• Growth: Benefiting from consistent coaching and leadership training to advance within our national organization.

What We’re Looking For

We hire for attitude and train for skill. Whether you are an experienced technician or a sales professional looking for a hands-on career change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage.
• Customer-First Attitude: Ability to act with integrity while building rapport and trust with diverse customers.
• Technical Aptitude: Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.

Requirements:

• A valid driver’s license and a satisfactory driving record.
• Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws.

Physical Requirements Of The Role

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis.
• Lift, carry, and maneuver up to 50 pounds frequently.
• Work outdoors in varying weather conditions, including heat and cold.
• Enter and perform work in attics where:
  • Temperatures may exceed 110°F for short periods.
  • Openings can be as small as 16” x 30” or 18” x 24”.
  • Crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time.
  • Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses.
• Operate a company vehicle repeatedly.
• Perform work while standing for extended periods.
• Perform outdoor work with potential for bee stings.
• Perform computer and telephone work while seated as needed.

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.