Field Service Professional - Detroit, MI

About the role

Vivint Smart Home, an NRG owned company, is seeking Field Service Technicians to join its nationally recognized team. This role combines technical expertise with sales opportunities, focusing on installing and servicing smart home technology while also identifying and selling upgraded solutions.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Train homeowners on using their new system to protect their families.
• Benefit from consistent coaching and leadership training to advance within the national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet).
• Comfortable bending, kneeling, and standing for extended periods.
• Pass a background investigation and licensing requirements per applicable law.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Ability to act with integrity while building rapport with diverse customers.
• Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Skills

• Technical aptitude.
• Customer service skills.
• Problem-solving abilities.

Benefits

• Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, paid training.
• Take-home company vehicle and gas card for work use.
• 4-day work weeks (4/10 schedule, includes Saturdays).
• Fully equipped with all tools, a cell phone, a tablet, and paid licensing required for job duties.
• 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company-paid incentive trip (plus one guest!)

Pay

Total compensation includes competitive hourly base pay + uncapped commission and performance incentives.

Schedule

4-day work weeks (4/10 schedule, includes Saturdays).